Housekeeping Supervisor ("supervisor de Housekeeping")

Azul Hospitality•Phoenix, AZ

1d•Onsite

About The Position

The Housekeeping Supervisor leads and supports the housekeeping team in delivering clean, comfortable, high-quality guest rooms and hotel spaces. The role supervises daily housekeeping operations in assigned sections, coordinates staff and department functions, and assumes the Executive Housekeeper’s responsibilities in their absence. The supervisor works with Room Attendants to teach consistent housekeeping practices and uphold hotel brand standards. This position is for the pre-opening team of the dual-brand AC Hotel by Marriott and Element by Westin in Phoenix. The supervisor helps maintain cleanliness and sanitation throughout guest rooms, public areas, and back-of-house spaces; addresses guest requests and concerns; and supports team training, performance, and service quality. The work is primarily indoors in a temperature-controlled hotel environment. Schedules may vary to meet business needs, and attendance at required training sessions and meetings is expected.

Requirements

High school diploma or equivalent required.
One to two years of experience in a related position.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills.
Excellent leadership capability and customer-relations skills.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to handle internal and external customer interactions with patience, tact, and diplomacy, gather accurate information, and resolve conflicts.
Knowledge of basic Windows OS, MS Office, PMS, PBX, key systems, and POS.
Self-driven and able to work independently.
Strong issue-resolution and analytical skills, with attention to detail.
Ability to perform the essential functions with or without reasonable accommodation.
Ability to stand and maintain mobility for up to four hours at a time, maneuver between simultaneous tasks, work in limited spaces, and reach other hotel departments promptly.
Ability to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
Ability to perform tasks involving grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity.
Ability to bend, stoop, squat, and stretch occasionally to perform cleaning tasks.
Finger dexterity to operate office equipment and perform picking, pinching, typing, and wrist and hand movements.
Ability to observe and distinguish product quality and detect signs of emergency situations using hearing, smell, taste, and vision.

Nice To Haves

Experience in the hospitality industry is preferred.

Responsibilities

Supervise laundry and housekeeping staff and hold team members accountable for their work performance.
Supervise and inspect daily cleaning of guest rooms, public areas, and back-of-house areas.
Conduct daily room inspections to ensure cleanliness and compliance with hotel brand standards.
Maintain the key-control system and collect keys and assignment sheets at the end of each shift.
Log Lost and Found items and respond to related inquiries.
Respond to guest requests, concerns, and problems to support guest satisfaction.
Train, coach, counsel, and provide performance feedback to housekeeping staff.
Ensure health and sanitation standards are met.
Work with Room Attendants to complete daily calendar tasks and promptly correct rooms that do not meet quality standards.
Ensure guest requests are completed in a timely manner.
Inspect Room Attendant carts and closets to ensure they are stocked, clean, and organized.
Ensure VIP and loyalty-member rooms are ready and inspected by check-in time, and ensure daily show rooms are ready and inspected.
Coordinate with Housemen and Public Area Attendants to maintain glass doors and windows.
Use proper two-way radio and telephone etiquette when communicating with coworkers.
Delegate daily work to keep trash chute rooms clean.
Maintain the cleanliness of hallways, stairwells, hallway lamps, elevators, and hallway telephones; furnish hallway telephones with supplies.
Support Room Attendants by cleaning and stripping guest rooms as needed.
Report maintenance issues and necessary room repairs.
Keep unacceptable rooms out of inventory until identified issues are addressed.
Leave the work area clean when finished.
Stay informed about hotel groups and events and adjust room amenities and supplies as necessary.
Assist with guest inquiries and follow company, safety, and security policies and procedures.
Report maintenance problems, safety hazards, accidents, and injuries.
Perform other duties assigned by managers or supervisors.
Maintain a neat, clean, and well-groomed appearance in accordance with property standards.
Attend work regularly and attend scheduled training sessions and meetings; work varying schedules as required by hotel business needs.