Housekeeping Supervisor (FT)

Grand Traverse Resort and Spa•Acme, MI

1d•Onsite

About The Position

The Housekeeping Supervisor is responsible for maintaining quality standards set by the Executive Housekeeper, overseeing daily cleaning and maintenance of rooms, hallways, and linen rooms, and managing all activities of employees in their assigned area. This role involves assisting with payroll tracking, attendance, productivity, inventory, phone calls, and lost and found. The supervisor will conduct training and supervision for Room Attendants and House Persons, ensuring the cleanliness of all hotel/tower rooms and maintaining detail and quality assurance throughout all aspects of housekeeping.

Requirements

Minimum of 1 year previous supervisory experience preferably in a hotel or resort setting
At least 6 months previous housekeeping experience
Must be at least 18 years of age
Must have a current valid Michigan drivers license and be insurable under the company’s plan
Ability to train and supervise others in job procedures
Good guest service skills
Demonstrated ability to make decisions
Ability to openly support decisions/direction from GTRS management
Excellent multi-tasking, organization, and communication skills
Project a positive attitude at all times
Enjoy and work well with others
Excellent time management skills
Comfortable with meeting firm deadlines
Ability to comprehend and follow instructions
Ability to perform assigned tasks and meet deadlines that may be complex or varied
Ability to handle sensitive situations and have difficult conversations
Ability to influence people and make decisions
Ability to direct, control and plan
Ability to interact with co-workers in written form
Ability to communicate orally
Ability to handle stress for long periods of time
Must be able to pass a background investigation and drug screen

Nice To Haves

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Responsibilities

Maintain levels of quality as established by the Executive Housekeeper
Supervise all activities of employees in assigned area
Supervise the daily cleaning and maintenance of rooms, hallways and linen rooms
Assist in the daily payroll tracking, attendance, productivity, inventory management, phone calls, and the lost and found
Conduct training and supervision of Room Attendants and House Persons
Responsible for maintaining the cleanliness of all hotel/tower rooms as well as detail and quality assurance through all facets of housekeeping
Monitor OSHA standards and promote a safe environment for all housekeeping staff, including partaking in monthly safety training
Ensure all correct procedures are followed regarding Bloodborne Pathogens
Maintain accurate records of all rooms that are cleaned and file appropriately
Complete and submit any required reports or paperwork accurately and timely
Ensure that all maintenance problems are called in through dispatch in the office and turned in to Engineering to be completed in a timely fashion
Responsible for verifying that housekeeping carts and linen closets are fully stocked and cleaned
Help in any area of housekeeping as needed
Ensure that all public space in assigned areas are maintained to department standards
Thoroughly inspect each room after Room Attendants have cleaned them, being sure rooms are cleaned to standard before releasing them to the Front Desk (including VIP rooms)
Consistently present a professional image to Grand Traverse Resort and Spa (GTRS) staff and its guests
Assist in answering incoming calls and directing to the proper areas, and to keep an accurate phone log of all calls to insure each duty is taken care of properly
Assist in control of Lost and Found/Uniform room
Ensure that the master keys, radios and pagers are returned to the proper areas and investigate if any are missing
Maintain the files and regulations of GTRS housekeeping department
Maintain and support high morale of the House Persons and Room Attendants
Ensure that all Room Attendants and House Persons are meeting and exceeding GTRS standards
Assist the Executive Housekeeper with the creation and issuance of performance evaluations
Completely monitor employee training and conduct
Responsible to assist Training Manager and Executive Housekeeper assess training needs for your department
Responsible for making sure all assigned employees comply with Personal Appearance Standards
Comply with the GTRS Open Door Policy and assist with progressive counseling procedures
Understand and abide by environmental practices of the resort
Plan, supervise, and be accountable for all employees’ daily activities during assigned shift
Motivate, Evaluate, Delegate, Counsel, Discipline and Direct employees
Perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business