Housekeeping Supervisor

Concord Hospitality Enterprises•Jersey City, NJ

3h•$20 - $20•Onsite

About The Position

You are part of the Housekeeping team. As the Housekeeping Room Inspector, you ensure the cleanliness and attractive appearance in the guest accommodations and public spaces in accordance with hotel standards. You inspect all rooms and ensure deficiencies are reported and corrected. You must have basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment. You must be able to work weekends and holidays. You work with your team members and the other departments to not only meet the property's high cleanliness and productivity standards but to make sure everything is kept in proper working order and drive guest service levels. As an inspector, you model the behaviors and actions that you expect from your team. Your attention to detail, organizational skills, professionalism, passion for training, ability to drive productivity and to anticipate your team's and the guest’s needs while staying calm and focused during busy and stressful periods is critical. You are a coach and mentor to your team, while still holding them accountable for their results. You are in turn accountable for the entire housekeeping department. From onboarding, training, leading, mentoring, performance management and succession planning, you support your team's development while meeting the needs of the guest and achieving the company's goals. You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations.

Requirements

Basic knowledge of general cleaning principles
Basic knowledge of use of cleaning products
Basic knowledge of operation of standard cleaning equipment
Ability to work weekends and holidays
Attention to detail
Organizational skills
Professionalism
Passion for training
Ability to drive productivity
Ability to anticipate team's and guest’s needs
Ability to stay calm and focused during busy and stressful periods
Experience in working in a leadership role in hotels, hospitals, or multi-unit housing as a Housekeeping or Cleaning Supervisor with great care and attention to detail to ensure quality
Outgoing, friendly and can communicate professionally with guests, manager and colleagues
Take pride in your work
Like being in the driver’s seat and leading others to success
Actively engaged and passionate about where you work
Work with professionalism and integrity

Responsibilities

Ensure the cleanliness and attractive appearance in the guest accommodations and public spaces in accordance with hotel standards
Inspect all rooms and ensure deficiencies are reported and corrected
Work with team members and other departments to meet high cleanliness and productivity standards
Ensure everything is kept in proper working order and drive guest service levels
Model the behaviors and actions expected from the team
Coach and mentor the team, holding them accountable for their results
Be accountable for the entire housekeeping department
Support team development through onboarding, training, leading, mentoring, performance management and succession planning
Meet the needs of the guest and achieve company goals
Exceed guests’ expectations

Benefits

Competitive Pay
Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
401K Retirement Program with company contribution
Complimentary Hotel Room Night Program – Receive 7 free nights a year
Group Life Insurance equal to your annual salary
Voluntary Short and Long Term Disability Programs
Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon
Performance-based bonus, contingent upon the successful attainment of established objectives and eligibility
Great development through classroom training, online through our Learning Management System (LMS)
Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price