Housekeeping Supervisor

Peregrine Hospitality•Lenox, MA

11d•Onsite

About The Position

The Housekeeping Supervisor is responsible for managing the daily operations of the Housekeeping and Laundry departments, ensuring adherence to cleanliness and maintenance standards, and coordinating with other departments to enhance guest satisfaction. This role involves conducting regular inspections, preparing VIP rooms, maintaining logs, assigning tasks, and training associates on service and safety standards. The supervisor acts as a role model, fostering open communication and ensuring associates have the necessary resources to perform their jobs effectively.

Requirements

High School diploma or GED equivalence
Minimum 1 years’ experience in housekeeping leadership or Inspector/ress role.
Bi-lingual in Spanish and English to effectively communicate.
Strong computer skills and proficient in Microsoft Office.
Strong leadership skills and the ability to apply them in a dynamic environment.
Establish goals and objectives for department.
Well organized, focused and complete all work assigned.
Work cohesively with co-workers and all departments as part of a team.
Build morale and promote positive employee engagement.
Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
Ability to read, comprehend, and write instructions, correspondence, reports, and memos.
Ability to communicate verbally with guests, management, and co-workers.
Ability to effectively present information to associates, management, guests, and the public in one-on-one and group situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to understand guest service needs.
Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
Must be able to lift up to 15 lbs. on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Requires manual dexterity to use and operate all necessary equipment.
Must be able to lift and/or carry up to 40 pounds frequently to assist guests
Ability to stand for extended periods of time
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
Ability to bend and twist, push, and pull, stoop, and kneel
Ascend and descend a ladder

Nice To Haves

Understand the mission, vision, and goals of the hotel.

Responsibilities

Comply at all times with Brand standards and OSHA regulations.
Manage the daily operations of opening and closing of the Housekeeping and Laundry departments.
Conduct regular inspections of the hotel guestrooms on daily basis to ensure adherence to cleanliness, maintenance standards and productivity levels are being met and maintained.
Prepare and monitor VIP rooms, special guests, and requests.
Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.
Monitors vacant rooms, check out rooms, and stayovers and communicates with the front office pertinent information.
Maintain a complete and accurate set of logs and room status.
Responsible for assigning or reassigning room list to room attendants.
Support and supervise the assignments of houseperson and laundry attendants.
Issues proper keys to authorized personnel.
Train on cleanliness standards.
Lead daily stand up and pre-shift meetings.
Promote the rules and regulations of the hotel intended for the safety and welfare of guests.
Be aware and respond to possible situations with guests regarding cleanliness of hotel public areas and guestrooms.
Monitor quality and cleanliness Brand standards and meets the expectations of the guests on a daily basis.
Demonstrates knowledge of job-relevant issues, products, systems, and processes.
Manages lobby areas, including overall maintenance, daily upkeep, and cleanliness.
Provides services that are above and beyond for customer satisfaction and retention.
Ensure associates have supplies, equipment, tools, and uniforms necessary to perform their jobs.
Serves as a role model to demonstrate appropriate behaviors.
Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards.
Ensure all associates are safety conscious and trained in safe work practices.
Ensure associates exceed service and cleanliness standards.
Fosters open channels of communication between all employees.
Follow all additional duties as assigned by management.