Housekeeping Supervisor

Ko-Kwel Casino Resort Coos Bay • North Bend, OR

3d • Onsite

About The Position

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own. Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond. The Housekeeping Supervisor is the maestro behind a sparkling, welcoming hotel experience. From spotless guest rooms to fresh linens and perfectly fluffed pillows, this role ensures every corner of the hotel feels inviting and cared for. Leading the housekeeping team with energy and attention to detail, the supervisor orchestrates laundry operations, maintains supplies and uniforms, and keeps the hotel shining-all while creating an environment where guests feel pampered and staff feel inspired. What you bring to the table Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee. Maintain our high standards and operating procedures; propose changes or updates as needed for efficiency and service. Collaborate closely with the Rooms Division Manager to address guest feedback, ensure ambiance and cleanliness standards, and elevate overall guest satisfaction. Monitor and maintain the hotel's cleanliness, appearance, and condition across all areas. Identify maintenance needs, submit requests, and make recommendations for improvements, repairs, or enhancements to guest areas. Oversee regular maintenance checks and ensure all housekeeping equipment functions properly. Maintain strict adherence to industry health, safety, and sanitation standards. Handle guest and employee concerns promptly, providing solutions or escalating as appropriate to ensure superior service. Foster open communication and a supportive team environment among housekeeping staff. Manage daily opening and closing operations of the housekeeping department. Inspect completed work to ensure quality standards are consistently met. Maintain accurate inventories of equipment, supplies, and linens, including proper rotation of mattresses. Oversee the daily operation of the lost & found. Track and report on housekeeping programs and initiatives on a weekly and monthly basis. Create and review employee schedules to ensure proper coverage and efficiency. Organize and oversee special projects for the team beyond daily tasks. Support the Rooms Division Manager with hiring, training, and employee evaluations. Provide hands-on training for Room Inspectors and other staff as needed, offering coaching and guidance to elevate performance. Ensure all Material Safety Data Sheets (MSDS) are current and accessible. Conduct room inspections as necessary to maintain high standards. Assist team members-including Room Attendants, Room Inspectors, House Persons, and Lobby Porters-whenever needed. Coordinate projects and initiatives as directed by the Rooms Division Manager. Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

Requirements

• High school graduate or equivalent.
• Minimum 24 months hotel housekeeping experience is required.
• One year (1) of supervisory or lead experience in a hospitality environment, or a combination of experience and completion of internal leadership training.
• Computer experience essential, including all windows applications.
• Good organization and administration skills required.
• Ability to work without supervision, to organize and track multiple projects with large amounts of detail necessary.
• Ability to work with large volumes of detail, deadlines, and pressure situations.
• Familiarity with MSDS safety standards and procedures.
• Comfortable communicating clearly and positively with both guests and teammates.

Nice To Haves

• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• One year (1) of laundry experience is preferred.

Responsibilities

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Maintain our high standards and operating procedures; propose changes or updates as needed for efficiency and service.
• Collaborate closely with the Rooms Division Manager to address guest feedback, ensure ambiance and cleanliness standards, and elevate overall guest satisfaction.
• Monitor and maintain the hotel's cleanliness, appearance, and condition across all areas.
• Identify maintenance needs, submit requests, and make recommendations for improvements, repairs, or enhancements to guest areas.
• Oversee regular maintenance checks and ensure all housekeeping equipment functions properly.
• Maintain strict adherence to industry health, safety, and sanitation standards.
• Handle guest and employee concerns promptly, providing solutions or escalating as appropriate to ensure superior service.
• Foster open communication and a supportive team environment among housekeeping staff.
• Manage daily opening and closing operations of the housekeeping department.
• Inspect completed work to ensure quality standards are consistently met.
• Maintain accurate inventories of equipment, supplies, and linens, including proper rotation of mattresses.
• Oversee the daily operation of the lost & found.
• Track and report on housekeeping programs and initiatives on a weekly and monthly basis.
• Create and review employee schedules to ensure proper coverage and efficiency.
• Organize and oversee special projects for the team beyond daily tasks.
• Support the Rooms Division Manager with hiring, training, and employee evaluations.
• Provide hands-on training for Room Inspectors and other staff as needed, offering coaching and guidance to elevate performance.
• Ensure all Material Safety Data Sheets (MSDS) are current and accessible.
• Conduct room inspections as necessary to maintain high standards.
• Assist team members-including Room Attendants, Room Inspectors, House Persons, and Lobby Porters-whenever needed.
• Coordinate projects and initiatives as directed by the Rooms Division Manager.
• Jump in where needed to support the team and keep things running smoothly.
• (Other duties as assigned)

Benefits

• Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED