Housekeeping Supervisor ("Supervisor/a del Departamento de Limpieza")

Azul Hospitality•Phoenix, AZ

12d•Onsite

About The Position

The Housekeeping Supervisor oversees daily operations of the Housekeeping Department, coordinates housekeeping functions in assigned sections, and assumes the Executive Housekeeper’s functions in their absence. The supervisor works with Room Attendants to teach the ABCs of Housekeeping and promote consistent service. This hands-on leadership role supports a pre-opening hotel team and is responsible for cleanliness, guest comfort, quality, and guest satisfaction across guest rooms and shared areas. The role supervises and inspects housekeeping and laundry work, trains and coaches staff, responds to guest needs, and ensures hotel brand, health, sanitation, safety, and security standards are followed. It also includes maintaining key and Lost and Found controls, coordinating room readiness and supplies, reporting maintenance issues, and helping clean rooms when needed. Schedules may vary to reflect hotel business needs, and attendance at scheduled training sessions and meetings is required. The position is based at the AC Element Phoenix City North in Phoenix, Arizona. The work is primarily indoors in a temperature-controlled hotel environment. High school or equivalent education is required, along with one to two years of experience in a related position; hospitality industry experience is preferred. The role requires regular attendance, a neat and well-groomed appearance, and the ability to perform the described physical tasks with or without reasonable accommodation.

Requirements

High school diploma or equivalent education.
One to two years of experience in a related position.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills.
Excellent leadership capability and customer relations skills.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to handle internal and external customer interactions with patience, tact, and diplomacy, gather accurate information, and resolve conflicts.
Knowledge of basic Windows OS, MS Office, PMS, PBX, key systems, and POS.
Self-driven ability to work independently; strong issue-resolution and analytical skills with attention to detail.
Ability to perform the essential functions with or without reasonable accommodation.
Ability to stand and maintain well-paced mobility for up to four hours, maneuver between simultaneous tasks and within limited spaces, and reach other hotel departments promptly.
Ability to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
Ability to grasp, write, stand, sit, walk, perform repetitive motions, bend, climb, and reach; occasional bending, stooping, squatting, and stretching for cleaning tasks.
Finger dexterity and ability to use computers, printers, a 10-key adding machine, multi-line telephone, filing cabinets, fax machines, photocopiers, a dolly, and other office equipment as needed.
Ability to pick, pinch, type, and perform substantial wrist and hand movements.
Adequate hearing, smell, taste, and vision to communicate, observe product quality, and detect emergencies; visual acuity including near and color vision and depth perception.
Regular attendance and ability to work varying schedules based on hotel business needs.

Nice To Haves

Experience in the hospitality industry.

Responsibilities

Supervise housekeeping and laundry staff and hold team members accountable for their work performance.
Supervise and inspect daily cleaning of guest rooms, public areas, and back-of-house areas.
Perform daily room inspections to confirm cleanliness and compliance with hotel brand standards.
Maintain the key control system and collect keys and assignment sheets at the end of each shift.
Log Lost and Found items and respond to related inquiries.
Respond to guest requests, concerns, and problems to support guest satisfaction.
Train, coach, counsel, and provide performance feedback to housekeeping staff.
Ensure health and sanitation standards are met.
Work with Room Attendants to complete daily calendar tasks and correct rooms that do not meet quality standards.
Ensure guest requests are completed promptly and inspect Room Attendant carts and closets for stocking, cleanliness, and organization.
Ensure VIP and loyalty-member rooms, as well as daily show rooms, are ready and inspected by the required time.
Coordinate with Housemen and Public Area Attendants to maintain cleanliness of glass doors and windows.
Use proper two-way radio and phone etiquette when communicating with coworkers.
Delegate daily work to keep trash chute rooms clean; maintain hallways, stairwells, lamps, elevators, and hallway telephones.
Support Room Attendants by cleaning and stripping guest rooms when needed.
Report maintenance issues and necessary room repairs, and keep unacceptable rooms out of inventory until issues are addressed.
Leave work areas clean and adjust room amenities or supplies as needed based on hotel groups and events.
Assist with guest inquiries; follow company, safety, and security policies; and report maintenance problems, hazards, accidents, or injuries.
Perform other reasonable duties assigned by managers or supervisors.
Attend scheduled training sessions and meetings and maintain regular attendance.
Maintain a neat, clean, and well-groomed appearance in accordance with Azul Hospitality standards.