Housekeeping Inspector ("Inspector de Limpieza")

Azul Hospitality • Phoenix, AZ

12d • Onsite

About The Position

The Housekeeping Inspector ensures that guest rooms and hotel areas meet cleanliness, presentation, comfort, and brand standards. The role conducts daily inspections, identifies and communicates quality issues, supports housekeeping staff, and helps ensure rooms are guest-ready and that guest requests are completed. It also supports the cleanliness and upkeep of public and back-of-house areas, reports maintenance concerns, and follows company safety and security procedures. The position is for the pre-opening team at the AC Hotel by Marriott and Element by Westin in Phoenix, Arizona.

Requirements

• High school diploma or equivalent education.
• Ability to speak, read, write, and understand the primary language used in the workplace.
• Good verbal, written, and electronic communication skills.
• Excellent leadership capability and customer relations skills.
• Detail-oriented, with strong organizational and communication skills.
• Basic computer skills and basic computational ability.
• Ability to work effectively with internal and external customers, including using patience, tact, and diplomacy and collecting accurate information to resolve conflicts.
• Knowledge of basic Windows OS, MS Office, PMS, PBX, key systems, and POS.
• Self-driven ability to work independently.
• Strong issue-resolution ability and analytical skills, with close attention to detail.
• Ability to perform the essential job functions with or without reasonable accommodation.
• Maintain a neat, clean, and well-groomed appearance in accordance with company and property standards.
• Regular attendance; ability to work varying schedules based on hotel business needs and attend required training sessions and meetings.
• Ability to stand and maintain mobility for up to four hours; maneuver between simultaneous tasks and move through limited spaces and hotel departments in a timely manner.
• Ability to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
• Ability to grasp, write, stand, sit, walk, perform repetitive motions, bend, climb, listen, hear, and see; ability to bend, stoop, squat, and stretch for cleaning tasks.
• Ability to use fingers and hands for picking, pinching, typing, carrying, and substantial wrist and hand movements; ability to operate computers, printers, 10-key adding machines, multi-line phones, filing cabinets, fax machines, photocopiers, dollies, and other office equipment as needed.
• Ability to observe and distinguish product quality and detect signs of emergency situations using hearing, smell, taste, and vision.

Nice To Haves

• Experience in the hospitality industry is preferred.

Responsibilities

• Inspect daily cleaning of guest rooms, public areas, and back-of-house areas.
• Conduct daily guest room inspections to verify that rooms meet hotel brand standards.
• Ensure health and sanitation standards are met.
• Work with Room Attendants to ensure daily calendar tasks are completed and to provide feedback or coaching when rooms do not meet standards.
• Ensure identified room-quality issues are corrected promptly and unacceptable rooms are not returned to inventory until resolved.
• Complete guest requests and close open tickets throughout the day.
• Inspect Room Attendant carts and closets to ensure they are stocked, clean, and organized.
• Ensure VIP and loyalty-member rooms and daily show rooms are inspected and ready by the required time.
• Coordinate with Housemen and Public Area Attendants to maintain glass doors and windows.
• Use proper two-way radio and phone etiquette when communicating with coworkers.
• Delegate daily work to House Attendants to keep trash chute rooms clean.
• Maintain cleanliness of hallways, stairwells, hallway lamps, and elevators; vacuum or extract carpets as needed and keep hallway telephones clean and supplied.
• Support Room Attendants by cleaning and stripping guest rooms as needed.
• Report maintenance issues and necessary room repairs.
• Keep the work area clean after completing work.
• Assist with guest inquiries and follow company safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable duties as assigned by managers or supervisors.

Benefits

• Competitive compensation and performance-based rewards.
• Comprehensive employee benefits package designed to support well-being.
• Career growth and advancement opportunities.
• Collaborative and supportive team culture.
• A culture emphasizing trust, empowerment, open communication, mutual respect, honesty, and accountability.
• Opportunity to gain experience working with recognized hospitality brands.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED