Housekeeping Supervisor - Renaissance Waterford

Coury Hospitality•Oklahoma City, OK

2d•Onsite

About The Position

Renaissance Waterford is hiring a Housekeeping Supervisor. This role is essential to creating an exceptional hotel experience by ensuring cleanliness, comfort, and care. The Housekeeping Supervisor plays a critical role in making every guest feel welcomed, comfortable, and cared for. This position requires attention to detail in maintaining spotless guestrooms, fresh linens, organized public spaces, and well-maintained back-of-house areas. The ideal candidate is a leader who leads by example, supports their team, communicates clearly, and takes pride in their work. Strong collaboration with Housekeeping, Front Office, Maintenance, and leadership is key to smooth hotel operations. Every clean, comfortable room is an opportunity to create a memorable guest experience.

Requirements

High school diploma or equivalent required.
Previous housekeeping experience required.
Previous supervisory or team lead experience required or preferred based on business needs.
Knowledge of guestroom cleaning standards, public area cleanliness, laundry and linen processes, and hotel safety procedures.
Proficient computer skills; experience with Microsoft Word and Excel is a plus.
Ability to communicate clearly and professionally with associates, managers, guests, and other hotel departments.
Strong organizational and time-management skills.
Ability to train, coach, motivate, and support Housekeeping associates.
Strong attention to detail and commitment to cleanliness and quality standards.
Ability to maintain a positive attitude and demonstrate a genuine aptitude for guest service.
Ability to work a flexible schedule, including weekends and holidays, based on business needs.
Ability to stand, walk, bend, reach, lift, push, pull, and move throughout the shift.
Ability to work throughout guestrooms, public areas, offices, laundry areas, supply closets, storage areas, and other back-of-house spaces.
Ability to lift, carry, push, and pull linens, supplies, trash, cleaning equipment, and other materials as required.
Ability to safely operate and work around housekeeping equipment and cleaning products.
Ability to wear required personal protective equipment based on job responsibilities and applicable safety procedures.
Ability to work in a fast-paced hotel environment while maintaining professionalism, attention to detail, and a positive attitude.

Nice To Haves

Hotel, resort, or hospitality experience preferred.

Responsibilities

Leading, coaching, and supporting Housekeeping associates throughout the day.
Determining daily work assignments for room attendants and support staff based on occupancy, staffing guides, room status, and business needs.
Monitoring the progress of Housekeeping associates to ensure rooms and public areas are cleaned according to company standards and completed in a timely manner.
Inspecting guestrooms, public areas, offices, supply closets, and other hotel spaces to ensure they are clean, attractive, safe, and ready for guests.
Supporting training and coaching efforts so associates understand company policies, cleaning standards, safety procedures, and service expectations.
Ensuring associates are properly clocked in through the time and attendance system and report to work in the required uniform.
Providing feedback on staff performance to the Director of Housekeeping and assisting with team development.
Helping maintain Housekeeping payroll within departmental budget guidelines and ensuring daily and weekly reports are completed accurately.
Training and reinforcing the proper use of cleaning chemicals, equipment, and other cleaning aids in accordance with hotel safety guidelines.
Checking housekeeping equipment and supplies to ensure they are properly maintained, safely used, and available when needed.
Scheduling and coordinating special cleaning projects for room attendants and inspectors.
Coordinating linen operations, including daily, weekly, and monthly inventories; clean linen distribution; soiled linen collection; storage room organization; and proper cart loading and security.
Partnering with Front Office to ensure ready rooms are communicated consistently, with the goal of reporting ready rooms by 10:00 a.m. and throughout the day, with all rooms reported by 4:00 p.m. on a regular basis.
Following and enforcing key security procedures to help protect our guests, associates, and property.
Responding to housekeeping requests from guests and management in a timely, efficient, and friendly manner.
Stepping in to perform Housekeeper duties when staffing levels require additional support.
Supporting the team and setting the standard through personal actions.