Housekeeping Supervisor - Renaissance Waterford

Coury Hospitality•Oklahoma City, OK

1d•Onsite

About The Position

Renaissance Waterford Oklahoma City is seeking a Housekeeping Supervisor to join their team. This role is crucial in ensuring a high standard of cleanliness and comfort for guests, contributing to memorable experiences. The hotel, located near Nichols Hills, offers a contemporary style, warm service, and panoramic city views, providing a vibrant environment for career growth in hospitality.

Requirements

High school diploma or equivalent required.
Previous housekeeping experience required.
Previous supervisory or team lead experience required or preferred based on business needs.
Hotel, resort, or hospitality experience preferred.
Knowledge of guestroom cleaning standards, public area cleanliness, laundry and linen processes, and hotel safety procedures.
Proficient computer skills; experience with Microsoft Word and Excel is a plus.
Ability to communicate clearly and professionally with associates, managers, guests, and other hotel departments.
Strong organizational and time-management skills.
Ability to train, coach, motivate, and support Housekeeping associates.
Strong attention to detail and commitment to cleanliness and quality standards.
Ability to maintain a positive attitude and demonstrate a genuine aptitude for guest service.
Ability to work a flexible schedule, including weekends and holidays, based on business needs.

Nice To Haves

Previous supervisory or team lead experience (if not required based on business needs).
Hotel, resort, or hospitality experience.

Responsibilities

Lead, coach, and support Housekeeping associates throughout the day.
Determine daily work assignments for room attendants and support staff based on occupancy, staffing guides, room status, and business needs.
Monitor the progress of Housekeeping associates to ensure rooms and public areas are cleaned according to company standards and completed in a timely manner.
Inspect guestrooms, public areas, offices, supply closets, and other hotel spaces to ensure they are clean, attractive, safe, and ready for guests.
Support training and coaching efforts so associates understand company policies, cleaning standards, safety procedures, and service expectations.
Ensure associates are properly clocked in through the time and attendance system and report to work in the required uniform.
Provide feedback on staff performance to the Director of Housekeeping and assist with team development.
Help maintain Housekeeping payroll within departmental budget guidelines and ensure daily and weekly reports are completed accurately.
Train and reinforce the proper use of cleaning chemicals, equipment, and other cleaning aids in accordance with hotel safety guidelines.
Check housekeeping equipment and supplies to ensure they are properly maintained, safely used, and available when needed.
Schedule and coordinate special cleaning projects for room attendants and inspectors.
Coordinate linen operations, including daily, weekly, and monthly inventories; clean linen distribution; soiled linen collection; storage room organization; and proper cart loading and security.
Partner with Front Office to ensure ready rooms are communicated consistently, with the goal of reporting ready rooms by 10:00 a.m. and throughout the day, with all rooms reported by 4:00 p.m. on a regular basis.
Follow and enforce key security procedures to help protect guests, associates, and property.
Respond to housekeeping requests from guests and management in a timely, efficient, and friendly manner.
Step in to perform Housekeeper duties when staffing levels require additional support.
Support the team by jumping in wherever needed.