Full-time Housekeeping Supervisor

Great Canadian Entertainment • Toronto, ON

22h • Onsite

About The Position

Under the general direction of the Manager, Facilities, this position is responsible for monitoring the day-to-day activities of the housekeeping operations, provides input on performance evaluations, and assists with the implementation of all new housekeeping initiatives. Positively contributes to an entrepreneurial culture that is nimble, energized and growth oriented, motivates and leads by example and provides a learning environment. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Requirements

• High School Diploma
• Minimum 2 years of experience in facilities management
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office
• Ability to successfully obtain a Gaming License

Nice To Haves

• Bilingual (English/French) is an asset but not required

Responsibilities

• Exceeds guest expectations by providing outstanding customer service.
• Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting colleagues every day.
• Provides leadership, direction and mentoring to the Housekeeping team while providing continuous coaching for success to achieve high performance.
• Assists in the implementation of the departmental strategic plans.
• Monitors Housekeeping operations & directs shift work assignments.
• Makes changes to schedules as required.
• Provides input for team member performance objectives and evaluations.
• Leading a team of engaged colleagues who are passionate about cleanliness, impeccable state-of-repair and delivering a great guest experience.
• Liaising and communicates effectively with all appropriate operational departments.
• Offering facilities & housekeeping expertise to internal and external customers.
• Ensures compliance with licensing laws, health and safety and other statutory regulations.
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, regulatory bodies and team members.
• Coaches a team of engaged team members who care passionately about the business, site operations, and delivering a great guest experience.
• Stewards workplace health, safety and wellness with a focus on team member education & training, workplace inspections and accident prevention not reaction.
• Anticipates operational and service issues before they escalate, troubleshoots and resolves guest concerns before they are complaints.
• Manages other initiatives as required.

Benefits

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED