Housekeeping Supervisor - Full Time

The Edgewater Hotel•Duluth, MN

2d•Onsite

About The Position

The Housekeeping Supervisor plays a very important role in the overall functions of the LMC-D operations, including guest rooms, public spaces, and the Foundry. The supervisor is responsible for directly supervising housekeeping staff, planning and coordinating projects, and administrative procedures, all while maintaining an energetic, professional, and welcoming demeanor. LMC-D demands the highest quality of guest service, and the Housekeeping Supervisor often meets guests throughout the property.

Requirements

Previous reception experience in a full-service spa setting, preferably in a hotel/resort setting.
Prior service and/or product sales experience.
Able to use a computer and type quickly and efficiently.
A caring, outgoing individual who is able to meet/exceed customer expectations.
Excellent customer service skills with the desire to work in a team environment.

Nice To Haves

Previous Spa Booker software experience is a plus.

Responsibilities

Align and manage relevant staff including supervisors and respective position personnel with duties specific to their job functions and the day's business objectives.
Coordinate fluid room movement with Front Desk - ensuring notable transient guests and groups are highlighted, queue rooms are managed, and timely information is relayed back to the desk for guest's consumption.
Manage the day-to-day operation of the department in line with business volume, guest expectation and GM’s weekly policy.
Inspect guest floors on rotation, inspecting relevant guest rooms, spot checking occupied, vacant and show rooms.
Ensure high grade service on all guest corridors, elevators and lobbies throughout the day is performed.
Coordinate the work of floor care tech of rooms to be done and report to GM.
Manage call flow to HSKP from guests and The Front Office - ensuring all calls are logged and dispatched as needed to relevant staff.
Provide management presence for the department in relevant meetings.
Manage guest experience issues as they arise and close out as needed working in close concert with Front Desk Management.
Complete admin duties as directed/delegated by GM, including scheduling staff and ordering/managing inventories and department supplies.
Set up strategy for the PM shift to tackle demands of the day as set out by GM.
Set up the day as needed, creating and reviewing task sheets and ensure ample coverage is available, taking appropriate action in cases of over or under staffing.
Manage a robust deep-clean program.
Manage daily cleaning, guest and operating supplies inventory.
Ensure strategic purchasing in line with occupancy and forecast is in play weighed against budget parameters and departmental goals.
Create the weekly employee schedule in line with forecasted business expectations and recommend strategy for maximizing labor efficiency as part of GM’s overall strategy.
Manage guest room linen, laundry and inventory.
Report discrepancies to GM for further attention to appropriate vendors for replacement or replenishment.
Manage employee uniforms, laundry and purchasing.
Ensure daily standards are met and discrepancy matters are promptly handled.
Manage the day-to-day training of new staff and staff transitioning to self-inspector ensuring relevant markers and milestones are met and surpassed.
Oversee the daily duties of designated trainers providing underneath assistance where needed consistently reporting to GM on areas needing attention.
Manage ongoing secret shop, focus of the day, AAA, Forbes and guest feedback programs daily, incorporating them into daily huddles, (re) training modules and prescribed quality goals under direction of GM.
Manage the daily grading of room attendants’ productivity and quality goals to ensure it is in line with departmental expectations.
Avail necessary paperwork/ briefing daily.
Provide needed coverage to Floor Supervisors as required on vacation and days off.
All other duties as assigned.