Housekeeping Supervisor

LM SERVICES CORPORATION•St. Louis, MO

18d•Onsite

About The Position

The Housekeeping Supervisor will supervise, direct, assist, and assure the completion of housekeeping tasks in guest rooms, corridors, and public spaces. This role is responsible for maintaining high standards of cleanliness by overseeing the Room Attendants, Lobby Attendants, and Houseperson staff.

Requirements

Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
Knowledge of property policies applicable to housekeeping, especially those relating to safety and security of guests and property.
Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment weighing up to 150 lbs.
Ability to read and write basic English in order to complete forms such as a room status report.
Ability to provide clear direction, instruction and guidance to subordinates.
Ability to organize and prioritize work and meet deadlines.
Ability to make sound business decisions and demonstrate good judgment.
Ability to effectively supervise subordinates.
Minimum six months supervisory experience or one year of comparable Housekeeping experience acceptable.
All associates are required to comply with the standards, rules and regulations which may be established by the Company and updated from time to time.
Associates who violate property rules or have irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Associates may be required to work varying schedules, weekends, holidays and overtime to reflect the business needs of the property.
Associates may also be required to attend group and/or department meetings in addition to the work shift as necessary.
A hospitable service atmosphere must be projected at all times.

Nice To Haves

High School Diploma preferred.

Responsibilities

Visually inspect suites, guest rooms, public spaces and corridors for cleanliness and appearance.
Complete written inspections in accordance with LHM’s policy.
Update room status upon completion of inspection.
Train and monitor performance of Room Attendants, Lobby Attendants, and the Houseperson staff.
Exercise good judgment, as well as provide organization, instruction, guidance, communication and counseling.
Assign staff to their designated work areas and insure that all jobs are completed within the shift.
Assist with performance reviews for Housekeeping department.
Prepare P.M. room discrepancy report.
Take requested inventories of furniture, fixtures, equipment and supplies.
Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines.
Ensure proper usage of chemicals and cleaning supplies by monitoring usage, assisting with associate training and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations.
Complete work orders and submit all maintenance deficiencies in guest rooms, corridors and public space areas to the Engineering Department immediately.
Expedite special guest requests, such as extra towels, blankets or pillows.
Assist Room Attendants and Houseperson in securing all supplies and tools necessary for the completion of their jobs as the need arises.
Report all suspicious persons or actions, hazardous conditions, etc. to a manager immediately.
Greet guests in hallways or when passing by.
Respond to guest questions.
Provide guest assistance, directions, and information as requested.
Provide instruction and/or guidance for guest and associate safety in the event of a fire or other emergency situations.
Other duties as assigned, including but not limited to, cleaning rooms, assisting Room Attendants or cross-training when necessary.