Housekeeping Supervisor

Westmont Hospitality Group • Vancouver, BC

9d • Onsite

About The Position

Reporting to the Assistant Housekeeping Managers, the Housekeeping Supervisor is responsible for leading the Housekeeping operations ensuring superior guest service and quality standards are met.

Requirements

• Minimum one years of Housekeeping experience in large operations (> 400 rooms) within a 4 or 5 Diamond hotel environment with proven experience in maintaining superior standards.
• Experience in and knowledge of laundry operations including textiles
• Strong experience in positively leading and managing a large (>60) workforce, including resolving conflicts, managing performance, and developing others.
• Proficient in English both verbally and in written work in order to articulate themselves professionally in guest and supplier interactions.
• Must hold WHMIS Certificate.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Publisher, Outlook) and Internet.
• Proven experience and strengths in the following competencies are required for this position: Resource Management, Critical Thinking, Leadership, Team Building and Conflict Management.

Nice To Haves

• Experience with Opera PMS an asset.

Responsibilities

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed
• Conduct room inspections to ensure that room standards are met to ensure guest satisfaction
• Perform in training of all Housekeeping associates
• Resolve guest and employee complains and issues
• Perform all housekeeping clerical tasks for housekeeping operation
• Maintain a safe working environment in all sections of the Housekeeping department
• Understand the need and willingness to work in other housekeeping positions as required
• Participates in recruitment and selection, training, and performance management of all housekeeping associates. Participates in associate probationary and annual reviews
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees