Housekeeping Supervisor

Westgate Resorts•Orlando, FL

8h•$19 - $19•Onsite

About The Position

The Housekeeping Supervisor oversees daily housekeeping operations in accordance with corporate and resort guidelines, ensuring high-quality standards and total guest satisfaction. This role is responsible for supervising housekeeping staff, maintaining cleanliness and organization throughout the property, and consistently meeting established quality and timeliness standards.

Requirements

Must be able to lift 35lbs and work in outdoor weather conditions
Must be available to work on Friday, Saturday, Sunday, and holidays
Two to four years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Supervise, motivate, and manage all housekeeping personnel, including staffing, training, discipline, scheduling, and performance monitoring to ensure adherence to service and productivity standards.
Assign duties and review work for accuracy, neatness, and compliance with policies and procedures.
Complete assigned projects and track progress every month.
Communicate effectively with guests and employees, both verbally and in writing, providing clear direction and guidance to staff.
Organize, conduct, and/or attend meetings to share pertinent information.
Maintain regular attendance in accordance with company standards.
Display a professional image through appearance and conduct.
Follow company policies, philosophies, and procedures, and communicate them effectively to staff.
Develop and maintain high standards of excellence among housekeeping staff.
Assists in conducting annual performance reviews for team members and assists in ongoing training and development of new and existing staff.
Inspect carpets, drapes, furniture, and other areas for stains, damage, or wear, and report as needed.
Inspect and prepare pools and other public areas before guest arrival.
Ensure completion of assigned units daily, including cleaning kitchens, bathrooms, bedrooms, living areas, balconies, and patios using established processes.
Restock housewares and supplies as needed and assist in maintaining organized storage closets.
Complete daily and weekly inspections to maintain quality standards.
Report engineering issues using established procedures and create work tickets in HotSoS.
Report all lost and found items to Lost Prevention and the Executive Housekeeper.
Maintain all resort equipment and property with care to prevent damage.
Attend all required training meetings and sessions.
Maintain a safe, hazard-free work environment.
Perform other duties as assigned.

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact