Housekeeping Supervisor - Campground
About The Position
The Housekeeping Supervisor oversees cleaning personnel to ensure resort rooms and suites are clean, orderly, attractive, and guest-ready. The supervisor assigns duties, inspects work, investigates complaints about housekeeping services or equipment, and takes corrective action. The role may also involve purchasing supplies and equipment, conducting inventories, screening applicants, training employees, and recommending dismissals. The supervisor oversees the day-to-day responsibilities of the housekeeping staff and reports to the General Manager. The position requires regular and reliable attendance and an all-hands-on-deck approach in a fast-paced hospitality environment, including assisting with tasks outside the usual job functions when needed. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Requirements
- High school diploma or GED equivalent.
- At least 2 years of hospitality experience in housekeeping.
- Thorough knowledge of housekeeping procedures, cleaning materials, and equipment.
- Ability to supervise and work with employees.
- Ability and willingness to respond to emergencies.
- Tact and resourcefulness in dealing with the public.
- Strong communication skills.
- Effective leadership practices.
- Ability to perform the listed physical activities, including standing, walking, handling items, reaching, stooping, kneeling, crouching, crawling, and frequently climbing or balancing.
- Ability to often lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.
- Required vision abilities include close, distance, and peripheral vision, depth perception, and adjusting focus.
Responsibilities
- Assign workers their duties and inspect work for compliance with cleanliness standards.
- Investigate complaints regarding housekeeping service and equipment and take corrective action.
- Obtain lists of rooms requiring immediate cleaning and anticipated check-outs or discharges to prepare work assignments.
- Coordinate work activities among departments.
- Conduct orientation and in-service training on policies, work procedures, and equipment use and maintenance.
- Perform cleaning duties during emergencies or staff shortages.
- Examine the building for needed repairs or furniture and equipment replacements, and make recommendations to management.
- Issue supplies and equipment to workers.
- Recommend improvements to service and operational efficiency.
- Maintain the lost-and-found control point.
- Oversee the safe use of cleaning equipment and supplies.
- Ensure the property is clean, orderly, well-manicured, and guest-ready.
- Perform other duties as assigned.
- Provide regular and reliable attendance.
Benefits
- Seasonal roles are eligible for sick time and holiday pay; seasonal roles are not eligible for health benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
