Housekeeping Supervisor - Dollywood's DreamMore Resort & Spa - Full Time Year Round

The Dollywood Company•Pigeon Forge, TN

8h•Onsite

About The Position

The Housekeeping Supervisor is responsible for the supervision and leadership of the entire housekeeping staff at a high-volume, full-service resort. This role ensures all hosts are completing their assigned tasks in a timely and professional manner. Additionally, the Housekeeping Supervisor will oversee the day-to-day operations, ensuring the cleanliness of all guest rooms and public spaces in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Requirements

Must be at least 18 years of age.
At least 1-year experience in hotel/hospitality supervisorial position.
High school diploma required, or equivalent.
A work history that demonstrates supervisory skills to include verbal and written communication, leadership, planning, and organizing.
Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening.

Nice To Haves

Basic computer knowledge and usage preferred.

Responsibilities

Assists Housekeeping Manager/Executive housekeeper to ensure that all housekeeping department hosts are completing assigned duties as required on a daily basis to provide the best possible guest experience.
Ensures all Room Inspectors are completing assigned tasks in a timely manner, assist as needed.
Motivates hosts through specific and individual praise, recognition and appreciation.
Through regular and consistent communications ensures all hosts understand the results expected to achieve.
Inspects the overall cleanliness of the public space areas and ensure quality standards are met and maintained.
Identifies and resolves quality problems.
Assists Housekeeping Manager/Executive Housekeeper in supervising housekeeping employees and ensuring that they are treated fairly and provided a positive work environment.
Follows company policies to handle any safety hazards, accidents, or injuries; complete safety training and certifications.
Evaluates systems, analyze data, evaluate products and technology and establish quality control procedures.
Works with the Housekeeping Manager/Executive Housekeeper to manage the completion of the annual room’s deep clean process, ensuring that all work is completed and product is ready.
Ensures that proper maintenance is provided in order to extend the useful life of assets and the dependability of equipment.
Ensures that all work is completed in a safe manner and that it complies with the company safety program and all applicable federal, state, and local laws or regulations and industry standards.
Conducts departmental and on-the-job training of housekeeping staff.
Evaluates cleaning supplies; investigate cleaning product quality problems and recommend changes or improvements.
Monitors cleaning supplies, keeps inventory of supplies and orders when necessary.
Performs special projects as needed.
Performs cleaning duties as needed in cases of emergency or staff shortages.