Housekeeping Supervisor at Towneplace Suites

Lodging Dynamics•Whitefish, MT

1d•Onsite

About The Position

Under general direction, the Housekeeping Supervisor supports the Housekeeping Manager in overseeing daily operations of the Housekeeping department to ensure guest rooms, public spaces, and back-of-house areas are clean, organized, and well maintained. Ensures cleanliness and service standards are consistently met in alignment with brand and Company expectations.

Requirements

High school diploma or equivalent.
A minimum one (1) year of experience in hotel housekeeping or similar industry.
Ability to understand and follow both oral and written directions.
Ability to communicate effectively with others in English and interact successfully with internal and external customers.
Proficient in time management; the ability to effectively organize and manage multiple priorities.
Recognizes an emergency situation and takes appropriate action.
Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels.
Skilled in building and motivating a team, fostering a collaborative environment and inspiring high performance.
Analytical and problem-solving skills.
Strong focus on accuracy and precision.
Ability to work scheduled shifts, follow all timekeeping policies, and comply with federal, state, and local labor regulations, including those related to meal and rest breaks.
Performs well with frequent interruptions and/or distractions.
Able to communicate appropriately and effectively with all levels of management and external stakeholders.
Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and/or customers (internal/external).
Exceptional interpersonal skills to include coaching, counseling, and mentoring.
Knowledge of key industry trends, best practices, regulations, and the current industry landscape.
Able to engage diplomatically and effectively with third party operators and owners, empathizing, and reacting appropriately to partner feedback and helping resolve issues where necessary.
Basic math skills.
Basic knowledge of Google Docs/Microsoft Word.
Basic knowledge of Google Sheets/Microsoft Excel.
Proficient in Gmail/Microsoft Outlook.
Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements.
Able to maintain a positive and professional working environment.
Fosters a culture of excellence.
Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.

Nice To Haves

No supervisory experience required.

Responsibilities

Supervises daily Housekeeping operations including guest rooms, public areas, and laundry.
Assigns daily tasks, room lists, and keys to team members; ensures all assignments are completed to standard and on time.
Inspects guest rooms, hallways, and public areas for cleanliness, maintenance, and overall condition; follows up on deficiencies promptly.
Supports and assists with training new team members in proper cleaning techniques, chemical use, and brand standards.
Ensures adequate linen and cleaning supply inventory; reports shortages or reordering needs to the Housekeeping Manager.
Responds promptly and professionally to guest requests and service recovery opportunities.
Coordinates with Maintenance to report and track room or equipment repairs.
Maintains accurate records of room status, cleaning schedules, and inspection reports.
Assists in developing efficient cleaning schedules and ensures adherence to time standards.
Upholds all health, safety, and sanitation standards; monitors compliance with OSHA and company procedures.
Supports Lost & Found tracking procedures and guest item handling.
Coaches team members on performance, attendance, and service excellence; reports concerns to management.
Performs cleaning duties as needed during peak periods or staffing shortages.
Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
Maintains open and effective communication with team members and management.
Attends and participates in team meetings.
Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties and responsibilities as assigned.