Housekeeping Supervisor - Suites

Oxford Suites & Hotels•Hermiston, OR

2d•$17 - $17•Onsite

About The Position

The primary responsibility of the Housekeeping Supervisor is to supervise and oversee the daily activities of the housekeeping staff to ensure that the standards of cleanliness and sanitizing of the hotel are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Requirements

Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Reliable and consistent attendance
Supports company vision and values
Understands and meets the needs of customers
Is accurate and methodical when following processes and instructions
Demonstrates capability of performing physical work in a variety of conditions
Presents a professional and polished look
Exhibits self-awareness and self-control in pressure situations
Works cooperatively with others, assisting voluntarily
Does most important, guest-related work first

Nice To Haves

High School Diploma or GED preferred
Housekeeping / cleaning services experience preferred
1+ years supervisory experience preferred
Hospitality / hotel work experience preferred

Responsibilities

Ensure standards of quality control and regularly scheduled cleaning programs (i.e., floor care, deep cleaning, changing shower curtains, etc.) are maintained
Inspect public spaces and randomly selected rooms for quality
Perform inspector position and spot check rooms to ensure that quality standards are met
Perform housekeeping, laundry, and/or houseperson functions including deep cleaning whenever necessary
Submit maintenance reports/requests to the Maintenance Department for any issues identified
Assist in training new employees and providing continuous on-the-job training
Assist with special requests and the issuance of supplies to staff, and log items into the Lost & Found log as needed
Record lost and found articles and secure them in the proper area
Coordinate frequently with maintenance, front desk and bistro staff to ensure smooth operations and guest satisfaction
Assisting with implementation of company programs and supervise daily operations to comply with SOPs, maintain cleanliness ratings, and motivate team members
Ensure all equipment and furnishings are kept in good operating order, reporting any maintenance issues immediately, prevent loss of revenue due to malfunction
Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures.
Be knowledgeable about and able to respond to emergency situations.
Report any maintenance repairs needed immediately to their supervisor or General Manager.
Provide exceptional customer service by ensuring every aspect of a guest’s stay meets expectations.
Serve as a role model for Housekeeping staff and other employees.
Supervise, train, and mentor housekeeping staff, offering guidance, resolving issues through open communication, and proactively presenting solutions to management.
Assist in evaluating staff performance, reviewing time and attendance records, scheduling, and ensuring compliance with company policies, scheduled breaks, and overtime regulations.
Attend daily and weekly staff meetings in the Manager’s absence.
Interact and acknowledge guests in a friendly and customer focused manner as needed
Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests
Communicate effectively with all hotel staff to ensure smooth delivery of services
Coordinate with front desk, maintenance staff and General Manager on things requiring attention
Adhere to attendance policies and maintain regular availability for scheduled shifts
Other duties as assigned