Amway Grand Plaza Housekeeping Supervisor

AHC Hospitality•Grand Rapids, MI

13h•Onsite

About The Position

As a Housekeeping & Laundry Supervisor, you will be responsible for assisting the Housekeeping & Laundry Services Management team with the day to day oversight of Laundry & Housekeeping operations (Main Laundry, Valet Laundry, Uniform Room, Utilities, and Housekeeping) within hotel and company guidelines to ensure quality standards are met to total guest and associate satisfaction. Supervises and motivates Housekeeping & Laundry personnel with daily oversight, to include staffing, training, accountability and documentation, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to maintain and exceed guest satisfaction.

Requirements

Thorough understanding of hotel Housekeeping and Laundry operations
Prior demonstrated strategic leadership ability.
Must be extremely safety conscious and guest service oriented
Treat all employees with fairness, impartiality and consistency
High level of integrity, good manners and initiative.
Ability to work well under pressure and remain calm in difficult situations.
Ability to create and monitor scheduling for associates and their attendance
Ability to effectively present information and respond to questions or requests from managers, guests, co-workers.
Problem resolution ability when dealing with situations and associates
Ability to operate telephone, computer, and understanding of Par Levels
Ability to maintain organizational image by demonstrating high quality guest service at all times.
High School Diploma or equivalent required
Working experience in Microsoft Office including Outlook, Excel, and Word required

Nice To Haves

1-2 Years of Housekeeping/Laundry Experience Preferred
Hotsos/Rex, ONQ, and InvoTech experience preferred

Responsibilities

Oversee entire Laundry and Housekeeping operations
Follows all AHC Handbook policies and standard operating procedures
Leads a productive operation in Laundry resulting in the timely production and delivery of properly cleaned and pressed linen and terry to guestrooms, food and beverage, pool linens/terry, and associate uniforms to the hotel
Ensures all Housekeeping Utilities are properly trained, daily duties completed in a timely manner, and landings are free from linen/trash/dishware.
Assists in the production and output of linen being processed through the Laundry department during peak times.
Assists in sorting and counting uniforms in the Uniform Room when physical inventory counts are needed (Inventory)
Inspect guest rooms to quality standards put in place
Responsible for maintaining chemical inventory and reporting findings to Management.
Maintains linens in accordance with property standards by monitoring condition of linens and repairing and/or replacing linens as necessary (stained linen is treated and re-claimed, damaged linen is removed from inventory)
Coordinates and assists with linen inventories and recommend purchases to Housekeeping leadership and Director of Rooms
Ensure maximum safety by enforcing Housekeeping and Laundry rules/regulations, such as breaks and working safely.
Strives to reduce accidents in the department by closely monitoring work by associates
Assists in the training of associates in the proper operation of Housekeeping and Laundry equipment and best practices
Utilizes leadership skills/motivation techniques in order to maximize associate productivity and satisfaction.
Understands limited basics of Laundry maintenance & preventative maintenance.
Ensure all maintenance issues are promptly reported to Engineering Department and Housekeeping leadership
Adheres to established operational budgetary guidelines and federal, state, and locally mandated safety and environmental regulations.
Perform other assignments as requested by Housekeeping & Laundry Leadership
Oversee entire Housekeeping, Main Laundry, Valet Laundry, and Uniform Room operations
Inspect guest rooms
Critique and coach employee performance
Assign daily work to employees
Handle guest requests
Work with other departments to ensure guest satisfaction
Forecast business levels for following day
Work with other Housekeeping leadership to ensure proper productivity and quality standards
Answer Housekeeping phones and dispatch as needed
Monitor HotSOS runs and support as needed for guest/associate supply needs
Monitor department emails and respond to generic requests and pass specifics on to appropriate individuals
Monitor department SALT and guest opportunities to provide the details on incident (who cleaned, inspected, date, room#, etc.) to leadership and ensure associate follow up
Manage lost and found (log, store, respond to guests, ship, organize closet)
Ability to monitor VIP Rooms as listed on the VIP Report and ensure prompt attention in their cleaning and services. Communicate closely with managers, DOR & GM as necessary.
Assist with the communication of scheduling conflicts including call ins, reschedules, etc, as needed
Closely monitor the 'pending sheet' and make necessary changes to ensure prompt service is provided to early arrivals and communicates with Front Office staff.