Housekeeping Supervisor - HALL Arts Hotel

Coury Hospitality•Dallas, TX

22h

About The Position

The Housekeeping Supervisor oversees daily housekeeping operations at HALL Arts Hotel to ensure cleanliness, safety, and quality standards are consistently met. The role supervises housekeeping staff, conducts inspections, supports training, and ensures compliance with company policies and applicable health and safety regulations. The supervisor assists the Director of Housekeeping with daily operations and provides feedback on staff performance. The position coordinates staff assignments, monitors associates’ work and training, supports payroll budget and reporting, schedules special cleaning projects, and coordinates linen handling. It ensures rooms and public areas are clean, ready rooms are reported to the front desk on schedule, security procedures are followed, and guest or management requests are addressed promptly and courteously. The supervisor may perform Housekeeper duties when staffing is inadequate. Additional tasks may be assigned or revised according to business volume and operational needs.

Requirements

High school diploma or equivalent.
Previous housekeeping and supervisory experience.
Aptitude for guest service and a positive attitude.
Ability to work a flexible schedule, including weekends and holidays.
Must wear required personal protective equipment according to job responsibilities.

Nice To Haves

Proficient computer skills; experience with Word and Excel is a plus.

Responsibilities

Assist the Director of Housekeeping in their absence with daily housekeeping operations and provide feedback on staff performance.
Determine and distribute work assignments for room attendants and support staff according to staffing guides and occupancy, adjusting assignments as needed during the shift.
Ensure guest rooms, public areas, offices, and supply closets are clean and attractive.
Monitor associates’ progress, training, familiarity with policies and procedures, cleaning standards, timeliness, and comfort in their roles.
Ensure housekeeping associates clock in properly using the time and attendance system and wear uniforms each workday.
Help keep housekeeping payroll within the departmental budget and accurately report daily and weekly information.
Arrange quality control training as needed and enforce proper use of chemicals and equipment in accordance with training.
Inspect cleaning aids and equipment to ensure compliance with hotel safety guidelines.
Schedule daily special cleaning projects for room attendants and inspectors.
Coordinate linen inventory, sorting, distribution, collection, storage, security, and cart loading.
Ensure ready rooms are reported to the front desk by 10:00 a.m. and throughout the day, with all rooms regularly reported by 4:00 p.m.
Comply with and ensure compliance with key security procedures.
Respond to housekeeping requests from guests or management in a timely, efficient, and friendly manner.
Perform Housekeeper duties when staffing levels are inadequate.
Perform additional or revised tasks as assigned by the manager based on business volume and operational needs.