Housekeeping Supervisor

Hilton•South San Francisco, CA

6d•Onsite

About The Position

A Housekeeping Supervisor with Embassy Suites Hotels is responsible for managing Housekeeping administrative paperwork, and inspecting designated guest rooms and/or public areas in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will it be like to work for this Hilton Worldwide Brand? Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with "More Reasons to Stay", offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Manager's Receptions every evening. Embassy Suites' bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites. Embassy Suites is one of Hilton Worldwide's thirteen market-leading brands. For more information visit www.hiltonworldwide.com If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Hotels.

Requirements

Living the Values
Quality
Productivity
Dependability
Customer Focus
Teamwork
Adaptability

Responsibilities

Inspect rooms, verify and report status and/or discrepancies of rooms and enter into property management system (as needed)
Complete work orders, as needed
Perform Room Attendant, Janitorial, Laundry Attendant and/or Houseperson duties, as needed
Assist in training new hires, as needed
Respond to special guest requests in a timely, friendly and efficient manner
Conduct department pre-shifts
Open housekeeping: check room inventory, assign rooms to room attendants
Manage lost and found program
Review team members' timecards, review payroll reports and create work schedules
Ensure stock rooms and carts are maintained with proper supplies
Place orders for housekeeping operating supplies and office supplies
Respond to guest assistance to resolve issues
Prepare VIP rooms including setting up special amenities
Supervise housekeeping and laundry team members to ensure productivity and operational effectiveness
Review CRM Best Guest Reports to ensure Honors recognition
Participate in Labor Management calls and support the manager to ensure labor standards are met
Address team member issues and do coach/counsel as needed