Housekeeping Supervisor

Meadowbrook at Oconto Falls•Oconto Falls, WI

2d•Onsite

About The Position

The primary purpose of this job position is to assist in supervising the day-to-day activities of the Housekeeping Department in accordance with current federal, state, and local standards, guidelines, and regulations governing the facility. The role ensures that the facility is maintained in a clean, safe, and comfortable manner. As Housekeeping Supervisor, you are delegated the administrative authority, responsibility, and accountability necessary to carry out assigned duties. While efforts have been made to identify essential functions, these may not be the only duties performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or an essential function.

Requirements

Must possess, as a minimum, a high school education or its equivalent.
Must be familiar with care of various types of floors, with cleaning materials, etc., and with cleaning and general housekeeping methods and equipment.
Must be able to read, write, speak, and understand the English language.
Must possess the ability to make independent decisions, to follow instructions, and to accept constructive criticism.
Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
Must be knowledgeable of housekeeping practices and procedures in the nursing care facility.
Must possess leadership ability and the willingness to work harmoniously with and supervise other personnel.
Must have the ability to plan organize, develop, implement, and interpret the programs, goals, objectives, policies, procedures, etc., of the housekeeping department.
Must maintain the care and use of supplies, equipment, etc., and maintain the appearance of housekeeping areas; must perform regular inspections of resident rooms/units for sanitation, order, safety and proper performance of assigned duties.
Must have patience, tact, a cheerful disposition, and enthusiasm as well as be willing to handle residents based on whatever maturity level at which they are currently functioning.
Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing housekeeping practices.
Must be able to relate information concerning a resident’s condition.
Must not pose a direct threat to the health or safety of other individuals in the workplace.
Must be able to move intermittently throughout the workday.
Must be able to speak and write the English language in an understandable manner.
Must be able to cope with the mental and emotional stress of the position.
Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
Must function independently and have flexibility, personal integrity, and the ability to work effectively with the residents, personnel.
Must meet the general health requirements set forth by the policies of this facility, which include a medical and physical examination.
Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and, at times, hostile people within the facility.
Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.
May be necessary to assist in the evacuation of residents during emergency situations.

Responsibilities

Assume the administrative authority, responsibility, and accountability of supervising the housekeeping department.
Supervise the day-to-day housekeeping functions of assigned personnel.
Assist the director in setting housekeeping standards.
Assist in developing procedures for performing daily housekeeping tasks.
Assist the director in standardizing the methods in which work is accomplished.
Assist the director in scheduling work assignments, preparing cleaning schedules, and revising as necessary.
Coordinate daily housekeeping services with nursing service when performing routine cleaning assignments in resident living and/or recreational areas.
Ensure that work/cleaning schedules are followed as closely as practical.
Submit accident/incident reports to the director on the shift in which they occurred.
Perform administrative requirements (e.g., completing necessary forms, reports, etc.) and submit to the director as necessary.
Implement recommendations from the Infection Control, Safety, and QA Committees, etc., as directed/necessary.
Attend department and staff meetings as directed or called.
Assist in the orientation and training of housekeeping department personnel.
Interpret department policies and procedures to new housekeeping personnel.
Review job description and duty assignment with new department personnel as directed/necessary.
Train assigned personnel in the proper techniques of mixing chemicals, cleaning disinfectants, and solutions; of cleaning methods; and the use of equipment, etc., as directed.
Assign personnel to specific tasks in accordance with daily work assignments.
Ensure that personnel are performing assigned tasks in accordance with established housekeeping procedures.
Review and evaluate the work performance of assigned personnel and make recommendations to the director.
Assist in conducting departmental performance evaluations as necessary and in accordance with the facility’s policies and procedures.
Report daily absenteeism and tardiness to the director.
Counsel/discipline assigned personnel as requested or as necessary and report such actions to the director.
Ensure that departmental disciplinary action is administered fairly and without regard to race, color, creed, national origin, age, sex, religion, handicap, or marital status.
Review complaints/grievances of department personnel and make oral/written recommendations and reports to the director.
Meet with assigned personnel monthly to assist in identifying and correcting problem areas, and/or improving services.
Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the facility.
Report known or suspected incidents of fraud to the Administrator.
Ensure that departmental computer workstations left unattended are properly logged off or the password protected automatic screen-saver activates within established facility policy guidelines.
Participate and assist in department studies and projects as directed.
Provide leadership, follow instructions, and take suggestions (constructive criticism).
Attend and participate in annual facility in-service training programs as scheduled (e.g., OSHA, TB, HIPAA, Abuse Prevention, Safety, etc.).
Ensure that fire protection and prevention programs are maintained by department personnel in accordance with our fire safety policies and procedures.
Ensure that housekeeping personnel follow established safety precautions when performing tasks and when using equipment and supplies.
Ensure that all personnel wear and/or use safety equipment and supplies (e.g., back brace, mechanical lifts, etc.) when lifting or moving heavy objects.
Ensure that assigned work areas are maintained in a clean, safe, comfortable, and attractive manner.
Ensure that appropriate MSDSs for chemicals being used by housekeeping personnel are on file and easily accessible.
Ensure that containers of hazardous chemicals in the department are properly labeled and stored.
Report problem areas to the Safety Officer.
Ensure that all housekeeping personnel follow established policies governing the use of labels and MSDSs.
Report all hazardous conditions or equipment to the director.
Ensure that established infection control and universal precautions practices are maintained when performing housekeeping procedures.
Ensure that all personnel performing tasks that involve potential exposure to blood, body fluids, or hazardous chemicals participate in appropriate in-service training programs prior to performing such tasks.
Report occupational exposure incidents to the director.
Ensure that housekeeping personnel follow established handwashing procedures.
Ensure that refuse is disposed of daily and in accordance with our established sanitation procedures.
Ensure that housekeeping personnel follow established policies governing the use/disposal of personal protective equipment and disposal of infectious wastes.
Coordinate routine/terminal isolation procedures with nursing service.
Conduct daily inspections of assigned work areas to assure that cleanliness and sanitary conditions are maintained.
Perform other duties that may become necessary/appropriate to assure that our facility is maintained in a clean, safe, and comfortable manner.
Recommend equipment and supply needs to the director.
Ensure that an adequate supply of housekeeping supplies is maintained in utility/janitorial closets to perform daily tasks.
Monitor housekeeping procedures to ensure that supplies are used in an efficient manner to avoid waste.
Ensure that appropriate personal protective equipment used in the handling of infectious materials is available and easily accessible to housekeeping personnel.
Ensure that equipment is cleaned and properly stored at the end of the shift.
Report suspected or known incidence of fraud relative to false billings, cost reports, kickbacks, etc.
Maintain the confidentiality of all resident care information including protected health information.
Report known or suspected incidents of unauthorized disclosure of such information.
Knock before entering a resident’s room.
Ensure that the residents’ personal and property rights are maintained by assigned personnel.
Instruct department personnel to inform residents when moving personal possessions.
Assist in demonstrating new products, cleaning techniques, etc., as directed.
Maintain a liaison with other department supervisors to adequately plan for housekeeping services/activities.