Housekeeping Supervisor

Omni Hotels & Resorts•Boston, MA

12d•Onsite

About The Position

The role of the Housekeeping Supervisor is to ensure that the cleaning and servicing of guestrooms, public areas, back of house and landings meet Omni four star/four diamond standards.

Requirements

Ability to maintain 4-Diamond level cleanliness standards
Ability to work with management on special projects
Strong attention to detail with a sense of urgency as required
Must be able to lift a minimum of 50 lbs
Must be able to push or pull a minimum of 75 lbs
Must be able to communicate via radio and phone as needed
Must have strong attention to detail

Responsibilities

Inspect the cleaning and servicing of guestrooms and public areas
Assign special projects as directed by the Director of Housekeeping.
Report any needed repairs or discrepancies of guest rooms.
Ensure that all Guest Room Attendants have appropriate supplies and linens.
Assist in the cleaning of guest rooms when necessary.
Assist in processing AM and PM room status reports.
Ensure that the Guest Room Attendant’s linen cart is neat and well organized.
Ensure that linen closets on guest room floors are completely stocked.
Maintain supply cage stock, neat and clean at all times.
Must have all guest rooms punched in via the phone after completion.
Ensure VIP rooms are inspected ASAP.
Ensure check out/vacated rooms are a priority.
Knowledge of hotel, facilities and events.
To ensure hotel, guest and associates are maintained in a safe and secure environment.
Open and close housekeeping department daily.
Work with Loss Prevention to maintain lost and found records.
Dispatch all calls to appropriate discipline.
Communicate effectively with all departments, including engineering.
Update Synergy requests.
Respond to all phone calls/ requests from guests and other departments.
Monitor computer system.
Maintain clear and efficient communication with the front desk.
Maintain cleanliness and organization in department.
Walk the floors and inspect guest rooms.
Perform any other duties as required by management