Housekeeping Supervisor

Island Hospitality Management • Sunnyvale, CA

2h

About The Position

Island Hospitality is seeking a hands-on Housekeeping Supervisor who combines custodial knowledge with management capabilities. The supervisor takes personal accountability for guest-room cleanliness, sets a positive example for the housekeeping team, and communicates with multiple departments to support guest satisfaction. The position may require flexible scheduling availability. Weekly scheduled hours vary based on guest occupancy, season, staffing, and other factors; a specific number of hours per week is not guaranteed.

The role includes performing basic housekeeping duties, inspecting rooms and public spaces, training new staff, supporting preventative maintenance programs, monitoring supplies, and coordinating with maintenance and front desk teams. The employee must be able to stand, sit, or walk for extended periods, regularly lift or move up to 10 pounds, and frequently lift or move up to 25 pounds.

Island Hospitality offers a formalized training and development program intended to support employee growth and career opportunities. The company also describes a wellness program and benefits package that includes insurance, paid time off, retirement benefits, incentives, discounts, recognition, and career development resources.

Requirements

• Be a highly motivated team player with strong initiative and a desire for achievement.
• Effectively handle workplace problems by anticipating, preventing, identifying, and solving them as necessary.
• Be able to work well in stressful situations.
• Be readily available and approachable for guests while providing excellent guest service.
• Be able to stand, sit, or walk for extended periods.
• Regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Responsibilities

• Perform basic housekeeping duties, including changing sheets, changing and arranging towels, restocking toilet supplies, vacuuming, dusting, cleaning, and rearranging rooms after guests check out.
• Deliver linens to the laundry department.
• Inspect rooms and public spaces daily to ensure they meet brand and IHM standards.
• Train new housekeeping staff on guest service guarantee components and service standards.
• Participate on an ongoing basis in preventative maintenance programs.
• Check consumables and restock housekeeping carts when needed.
• Notify supervisors of damages, deficits, or disturbances.
• Communicate maintenance requests reported by housekeeping team members to the maintenance team.
• Communicate with the front desk team about rooms ready for new arrivals.

Benefits

• Medical, dental, and vision insurance
• HSA and FSA plans
• Dependent care FSA
• Identity theft protection insurance
• Commuter benefits for transit and parking
• Pet insurance
• PTO and payroll incentives for annual wellness exams
• Employee Assistance Program
• Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services
• Paid sick and vacation time
• Family leave
• 401(k) retirement plan with company matching, fully vested upon the first contribution
• Incentive-based bonus program
• Free hotel room nights and employee discounts within the hotel brand
• Discounts for friends and family within the hotel brand
• Team member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career growth through an in-house training program
• Referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed