Housekeeping Supervisor

Sage Hospitality • Detroit, MI

17h • Onsite

About The Position

Shinola Hotel is seeking a Housekeeping Supervisor to create timeless memories and quality experiences for guests and associates alike. The world’s first Shinola Hotel is Detroit’s new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services uniquely their own. Born in Detroit, the Shinola team has an unwavering commitment to build upon the city’s history and create thoughtfully designed spaces and experiences. Come join the team at Shinola Detroit and experience the artful hospitality this boutique hotel has to offer. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Requirements

• High school education or equivalent experience.
• Experience required by position is from one to two years of employment in a related position with this company or other organization(s).
• Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job.
• Requires supervisory skills.

Responsibilities

• Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
• Supervise the housekeeping staff; providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

Benefits

• Comprehensive Health Care Package including: medical, dental, and vision insurance
• Retirement Plan Options: eligible to participate in the Company’s 401(k) and/or Roth program with employer matching.
• Medical Savings/Spending Plans: Health Savings Account (with employer contribution) and Flexible Spending Accounts
• Employer Covered Life and AD&D insurance with supplemental options.
• Employee Assistance Program
• Pet Insurance
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED