Housekeeping Supervisor

Pyramid Global Hospitality

13d•Onsite

About The Position

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping team to ensure the highest standards of cleanliness, presentation, and guest satisfaction throughout the resort. This position supervises Room Attendants, Public Area Attendants, and Housekeeping Runners while conducting inspections, providing training, and assisting with scheduling and inventory. The Housekeeping Supervisor ensures all guest rooms, corridors, and public spaces reflect the exceptional quality and service standards of the Dellshire Resort. Dellshire Resort is a distinctive pre-build property in the Pyramid Global Hospitality portfolio, set to open in the Spring of 2026. This themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service.

Requirements

High school diploma or equivalent required
Minimum 2 years of housekeeping or hotel operations experience
1 year in a supervisory or lead role preferred
Strong organizational, communication, and leadership skills.
Knowledge of cleaning procedures, safety standards, and chemical use.
Proficiency in Microsoft Office and familiarity with property management or housekeeping systems (Opera, HotSOS, or similar).
Ability to manage multiple priorities and maintain composure in a fast-paced environment.
Professional appearance and demeanor with a strong attention to detail.
Flexibility to work weekends, holidays, and varied shifts based on business needs.

Nice To Haves

Coursework or certification in hospitality or operations management preferred.

Responsibilities

Supervise and support housekeeping staff to ensure efficient daily operations and adherence to resort cleanliness standards.
Conduct regular inspections of guest rooms, suites, corridors, and public areas for cleanliness, maintenance, and overall presentation.
Coordinate daily assignments and ensure timely completion of cleaning tasks and guest requests.
Train, coach, and motivate team members to deliver excellent guest service and attention to detail.
Communicate room status updates, maintenance issues, and priorities with the Front Office and Engineering teams.
Monitor and maintain housekeeping supply inventory, ensuring stock levels align with business needs and budget goals.
Assist in managing labor hours and scheduling in accordance with occupancy levels.
Ensure all housekeeping associates follow safety, sanitation, and chemical handling procedures.
Address guest concerns or requests promptly and professionally, escalating as needed to management.
Support deep cleaning projects, special assignments, and quality audits as directed.
Promote Dellshire Resort’s brand values, sustainability initiatives, and culture of excellence through daily leadership.
Complete necessary administrative reports including inspection forms, performance notes, and attendance tracking.