Housekeeping Supervisor - InterContinental Los Angeles Downtown

IHG•Los Angeles, CA

6h•Onsite

About The Position

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. The InterContinental Los Angeles Downtown is located in the Wilshire Grand building, standing 73 stories tall in the core of Downtown’s historic, entertainment, financial, arts, and sports districts. Ideally placed at the heart of the revitalized, energy-charged urban center of the United States’ second-largest city, the hotel provides first-class hospitality that seamlessly intertwines with the fabric of the burgeoning Downtown area.

Requirements

High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience.
Must speak fluent English, other languages preferred.
Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
Frequently standing up and moving about the facility
Frequently handling objects and equipment to maintain the facility
Frequently bending, stooping, and kneeling
Communication skills are utilized a significant amount of time when interacting with guests and employees
Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork
Basic mathematical skills are used occasionally
May be required to work nights, weekends, and/or holidays

Nice To Haves

other languages preferred

Responsibilities

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
Control expenses and minimize waste within all areas of housekeeping
Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties
Promote teamwork and quality service through daily communication and coordination with other departments
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction
Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed
Assist with scheduling and room assignments to ensure proper coverage
Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair
Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction
Report, turn in, and/or log all lost and found items according to established procedures
May regularly assist with deep cleaning projects
May assist with other duties as assigned