Housekeeping Supervisor

Sonesta International Hotels Corporation•Sonesta Charlotte, NC

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive —bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Housekeeping Supervisor (HS) works with the Housekeeping Manager to assist in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to inspecting rooms and training room attendants, this position will perform cleaning duties in all areas of the hotel. The Housekeeping Supervisor is responsible for delivering clean rooms for occupancy that meet the brand’s time, product and placement standards. Job Description DUTIES AND RESPONSIBILITIES: · Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the S onesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. · Partner with the Housekeeping Manager to recruit, develop, manage and monitor performance while making necessary recommendations for disciplinary and other human resources-related actions. · Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest expectations. Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed. · Assist with training employees and ensure that they have the tools and equipment needed to effectively carry out their respective job duties. · Assist with scheduling and room cleaning assignments to ensure proper coverage. · May perform all housekeeping duties necessary including cleaning guest suites and hotel public space to ensure guest satisfaction and brand expectations. · Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies. · Monitor commercial laundry supplies and equipment to ensure they are sufficient and in working order. · Manage proc ess of lost and found items. · Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. · Ensure compliance with federal, state and local laws regarding health and safety services. · Perform other duties as assigned.

Requirements

High School Diploma or equivalent plus two years housekeeping experience including some supervisory training/experience.
Ability to speak, read, and write fluent ly in English; other languages beneficial.
Reading and writing abilities are to document tasks completed, order supplies . instructions for the day and/or to read equipment manuals including safety information.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
Problem solving, reasoning, motivating, organizational and training abilities.
Experience with Microsoft Office preferred.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Will be to regularly use commercial cleaning chemicals.
Carrying, lifting or pulling items weighing up to 50 pounds.
Will be to work mornings, evenings , weekends, and holidays.

Nice To Haves

Bilingual is a plus
Open availability
Team oriented and self-driven
Prior Housekeeping Supervisor or Management experience
Previous background from the extended stay industry preferred.

Responsibilities

Deliver on the promise of Sonesta Service in all interactions with guests and clients.
Manage according to the S onesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
Partner with the Housekeeping Manager to recruit, develop, manage and monitor performance while making necessary recommendations for disciplinary and other human resources-related actions.
Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest expectations.
Advise employees of deficiencies and instruct on corrective action.
Provide retraining as needed.
Assist with training employees and ensure that they have the tools and equipment needed to effectively carry out their respective job duties.
Assist with scheduling and room cleaning assignments to ensure proper coverage.
May perform all housekeeping duties necessary including cleaning guest suites and hotel public space to ensure guest satisfaction and brand expectations.
Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies.
Monitor commercial laundry supplies and equipment to ensure they are sufficient and in working order.
Manage proc ess of lost and found items.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Ensure compliance with federal, state and local laws regarding health and safety services.
Perform other duties as assigned.