Housekeeping Supervisor | Homestead Courtyard by Marriott

SHANER•Homestead, FL

2d•Onsite

About The Position

Shaner Hotels has an exciting opportunity at our 100-room Courtyard by Marriott Miami Homestead. Ideally located in the heart of South Florida, our hotel provides guests with modern accommodations and convenient access to the area's top business destinations, restaurants, shopping, and world-renowned attractions. Whether exploring the vibrant beaches of Miami, the natural beauty of Everglades National Park, Biscayne National Park, or beginning an adventure through the Florida Keys, guests enjoy an exceptional stay supported by the comfort and quality of the Courtyard by Marriott brand. Our hotel features thoughtfully designed guest rooms, complimentary high-speed Wi-Fi, flexible workspaces, a fitness center, an outdoor pool, meeting space, and The Bistro, offering fresh breakfast, dinner, and evening beverages in a welcoming atmosphere. If you're passionate about hospitality and committed to delivering outstanding guest service, Courtyard by Marriott Miami Homestead offers an exceptional opportunity to grow your career with Shaner Hotels. Join a team dedicated to excellence, collaboration, and creating memorable guest experiences.

Requirements

Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

Nice To Haves

Bilingual English/Spanish a plus.

Responsibilities

Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.
Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise.
Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.