Hotel Front Office Supervisor Courtyard by Marriott
About The Position
Courtyard by Marriott is seeking a Front Office Supervisor to join their team! The Front Office Supervisor is responsible for coordinating the front office operations of the hotel while providing support to the management team. This role involves overseeing guest services and front office operations, fostering a positive work environment, and supervising the front office team. Key duties include planning, assigning work, addressing complaints, and resolving problems. The role also involves standard front desk duties such as greeting guests, managing check-in/check-out procedures using the Property Management System, taking and updating reservations, handling financial transactions, and identifying guest needs to provide information about hotel services and amenities.
Requirements
- Supervisory experience for 1-2 years prior, in a hotel setting preferred.
- Customer Service experience, in a hotel setting preferred.
- High School diploma or equivalent is preferred.
- Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
- Must have valid drivers license, and acceptable driving history subject to company approval.
Nice To Haves
- Hotel Brand experience is a plus.
Responsibilities
- Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
- Foster a positive, cooperative work environment between front office staff and management.
- Supervise front office team.
- Supervisory responsibilities include planning, assigning, directing work, addressing complaints and resolving problems.
- Greeting guests, complete the check-in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
- Taking reservations from incoming callers inputs all information into the hotel management system.
- Updates and cancels reservations in the system as requested by the guest.
- Handles cash, credit card information and goods at the property.
- Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all.
- Respond to all guest requests in a timely manner.
Benefits
- Paid Weekly (Every Friday!)
- Medical, Dental & Vision Insurance
- Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
- Paid Vacation and Sick Time
- Paid Holidays
- Tuition Reimbursement
- Flexible Spending Account
- Company Paid Life Insurance
- Company Paid Short-Term Disability Insurance
- Long-Term Disability Insurance
- Employee Assistance Program
- Hotel Discounts – for You, Your Friends and Family
- Wellness Programs
- Monthly Employee Appreciation Activities & Events
- Learning and Development Opportunities
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
