Hotel Front Office Supervisor Courtyard by Marriott

Buffalo Lodging Associates, LLC • University Park, FL

1d • Onsite

About The Position

Courtyard by Marriott is seeking a Front Office Supervisor to join their team! The Front Office Supervisor is responsible for coordinating the front office operations of the hotel while providing support to the management team.

Requirements

• Supervisory experience for 1-2 years prior, in a hotel setting preferred.
• Customer Service experience, in a hotel setting preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval.

Nice To Haves

• Hotel Brand experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.

Responsibilities

• Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team. Supervisory responsibilities include planning, assigning, directing work, addressing complaints and resolving problems.
• Greeting guests, complete the check-in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Handles cash, credit card information and goods at the property.
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.

Benefits

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED