Front Desk - Courtyard by Marriott

The Harrison Group, Inc.•Ocean City, MD

1h•$16 - $18•Onsite

About The Position

We are seeking Front Desk team members for our 3pm-11pm shift and our 11pm-7am shift (Night Audit). This role is crucial for ensuring a positive guest experience from check-in to check-out.

Requirements

Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
Experience with hotel reservation software, like Cloudbeds and RoomKeyPMS.
Understanding of how travel planning websites operate, like Booking and TripAdvisor.
Customer service attitude.
Excellent communication and organizational skills.
Must be able to stand for extended periods (up to 8 hours).
Ability to walk, reach, bend, and stoop as needed to complete daily tasks.
Must be able to lift and carry up to 25 pounds occasionally (e.g., handling luggage or packages).
Ability to use hands for repetitive motion (e.g., typing, using a phone or computer).
Must be able to communicate clearly and effectively in person and over the phone.

Nice To Haves

A degree in hotel management is a plus.

Responsibilities

Perform all check-in and check-out tasks.
Manage online and phone reservations.
Inform customers about payment methods and verify their credit card data.
Register guests collecting necessary information (like contact details and exact dates of their stay).
Welcome guests upon their arrival and assign rooms.
Provide information about our hotel, available rooms, rates, and amenities.
Respond to clients’ complaints in a timely and professional manner.
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
Upsell additional facilities and services when appropriate.
Maintain updated records of bookings and payments.
Performs additional duties as needed.