Housekeeping Supervisor/Lead Housekeeper

Woodbury Corporation•Idaho Falls, ID

12d•Onsite

About The Position

Woodbury Corporation is a unique and diverse organization with over 100 years of service and growth. This role supervises the day-to-day operations of an assigned group of Housekeepers or an assigned area of the facility, ensuring that guestrooms are clean, restocked, and straightened. The position involves training associates, inspecting guestrooms, and potentially managing inventory, linens, laundry operations, and assisting with purchasing and recruitment. The supervisor fosters guest satisfaction by encouraging genuine hospitality and exceeding expectations, while also coaching and supporting their team.

Requirements

At least 1 year of housekeeping experience
Able to collaborate effectively with subordinate staff and peers
Ability to communicate effectively in English
Ability to work a variable work schedule
Ability to stand for extended periods of time
Ability to use proper lifting techniques; can lift up to 50 pounds regularly and up to 75 pounds occasionally.
Ability to use cleaning materials, supplies, and equipment (vacuums, buffers, laundry equipment, etc.)

Nice To Haves

Ability to communicate effectively in Spanish (highly desirable)

Responsibilities

Supervises the day-to-day operations of an assigned group of Housekeepers or an assigned area of the facility.
Ensures that guestrooms are clean, restocked and straightened.
Regularly inspects guestrooms.
Trains associates in proper work procedures, safety, and customer service.
May be assigned to track inventory, disburse linens or assisting in purchasing supplies.
May supervise the hotel laundry operations.
May assist in recruiting and selecting new associates.
Communicates performance expectations and provides associates with on-going feedback.
Coaches and counsels associates to achieve work and personal objectives.
Fosters 100% guest satisfaction through standards encouraging genuine hospitality and exceeding guest expectations.
Listens to associates and guests.
Apologizes with empathy as appropriate and follows through when resolving guest concerns.
Cleans guest rooms along with assigned staff as the hotel's needs require.