Housekeeping-Housekeeper

COMMONWEALTH LODGING MANAGEMENT LLC•Norfolk, VA

6d•$15 - $15•Onsite

About The Position

The Housekeeper position at Wyndham Garden Downtown Norfolk is responsible for maintaining positive guest relations, resolving guest complaints, and ensuring guest satisfaction. This role requires knowledge of hotel features, services, hours of operation, room rates, special packages, promotions, and daily hotel activities. The Housekeeper must be familiar with local attractions to answer guest inquiries and maintain complete knowledge of correct equipment usage and chemical safety according to OSHA regulations and hotel requirements. A key responsibility is cleaning standard guest rooms within 26 minutes, meeting hotel cleaning standards, which includes preparing the room, cleaning bathrooms and bedrooms, dusting, replenishing supplies, making beds, and vacuuming. The role also involves turning in lost and found items, stocking and maintaining housekeeping carts and linen rooms, and cleaning common areas such as hallways, elevator tracks, pool areas, ice/soda machines, and hallways. Additionally, the Housekeeper assists in handling emergencies, protecting guests and associates, and preserving the building. This position requires adherence to all departmental, Commonwealth Lodging Management, hotel policies, and brand standards.

Requirements

Exert physical effort in lifting/transporting at least 25 pounds.
Push/pull carts and other equipment up to 100 pounds.
Endure various physical movements throughout the work areas.
Work environment includes front office, and all areas of the hotel.
Work environment includes Guest Rooms, Guest and Service Corridors, Housekeeping Office.
Must be able to stand and exert well-paced mobility for lengthy periods of time.
Must be able to reach above head and shoulder height to perform job duties.

Responsibilities

Maintain positive guest relations and guest confidentiality at all times.
Resolve guest complaints to ensure guest satisfaction.
Maintain knowledge of all hotel features, services, hours of operation, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled daily group activities.
Be familiar with local attractions and activities to respond to guest inquiries accurately.
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Use all chemicals in accordance with OSHA regulations and hotel requirements.
Complete daily report as instructed by supervisor.
Clean a standard guest room within 26 minutes, meeting hotel cleaning standards.
Enter and prepare the room for cleaning.
Clean the guest bathroom, bedroom, and floor corridor.
Dust the room and furniture.
Replenish guestroom and bath supplies.
Clean the bathroom, remove soil, dirt, soap buildup and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
Vacuum the carpet.
Make beds daily with clean linens.
Turn in lost and found items immediately to the supervisor.
Keep housekeeping carts stocked, clean and orderly.
Stock linen room with supplies.
Empty linen from housekeeping carts.
Sweep and mop areas in front of elevators.
Clean all trash cans.
Clean elevator track.
Maintain pool areas.
Clean pool windows and bathroom daily.
Clean ice and soda machines on all floors.
Dust light fixtures in hallways.
Remove all dirty linen from laundry chutes.
Remove all dirty linen from the hallways.
Aid co-workers and guests as needed.
Notify the supervisor of any guests’ complaints or comments.
Assist in handling emergencies to protect guests and associates and preserve the building and its systems.
Act quickly and responsibly to return the building to its normal operating status.
Know and abide by all departments, Commonwealth Lodging Management and hotel policies and procedures, as well as brand standards, policies and procedures.