Housekeeping Supervisor/Lead Housekeeper

SpringHill Suites Idaho Falls•Idaho Falls, ID

12d•Onsite

About The Position

Supervises the day-to-day operations of an assigned group of Housekeepers or an assigned area of the facility; ensures that guestrooms are clean, restocked and straightened; regularly inspects guestrooms; trains associates in proper work procedures, safety, and customer service; may be assigned to track inventory, disburse linens or assisting in purchasing supplies; may supervise the hotel laundry operations; may assist in recruiting and selecting new associates; communicates performance expectations and provides associates with on-going feedback; coaches and counsels associates to achieve work and personal objectives; fosters 100% guest satisfaction through standards encouraging genuine hospitality and exceeding guest expectations; listens to associates and guests; apologizes with empathy as appropriate and follows through when resolving guest concerns. Cleans guest rooms along with assigned staff as the hotel's needs require.

Requirements

At least 1 year of housekeeping experience
Able to collaborate effectively with subordinate staff and peers
Ability to communicate effectively in English
Ability to work a variable work schedule
Ability to stand for extended periods of time
Ability to use proper lifting techniques; can lift up to 50 pounds regularly and up to 75 pounds occasionally
Ability to use cleaning materials, supplies, and equipment (vacuums, buffers, laundry equipment, etc.)

Nice To Haves

Ability to communicate effectively in Spanish (highly desirable)

Responsibilities

Supervises the day-to-day operations of an assigned group of Housekeepers or an assigned area of the facility
Ensures that guestrooms are clean, restocked and straightened
Regularly inspects guestrooms
Trains associates in proper work procedures, safety, and customer service
May be assigned to track inventory, disburse linens or assisting in purchasing supplies
May supervise the hotel laundry operations
May assist in recruiting and selecting new associates
Communicates performance expectations and provides associates with on-going feedback
Coaches and counsels associates to achieve work and personal objectives
Fosters 100% guest satisfaction through standards encouraging genuine hospitality and exceeding guest expectations
Listens to associates and guests
Apologizes with empathy as appropriate and follows through when resolving guest concerns
Cleans guest rooms along with assigned staff as the hotel's needs require