Housekeeping Specialist - Part-Time

Merlin Entertainments•Winter Haven, FL

About The Position

LEGOLAND Florida is hiring a part-time Housekeeping Specialist, identified in the job description as a Public Area Housekeeping Attendant. Under the supervision of the Housekeeping Manager and Assistant Housekeeping Supervisor, this role provides housekeeping services throughout the hotel’s public areas in accordance with company policies and procedures. The specialist maintains high standards of cleanliness and service to create memorable experiences for guests and employees, uses cleaning chemicals and equipment properly, and assists with routine and special cleaning needs in a timely and efficient manner. The role may also involve cleaning guest rooms and bathrooms, delivering requested items to guest rooms, and assisting with laundry. The employee follows LEGOLAND Florida Resort policies, service and safety standards, OSHA procedures, sanitation rules, and key-control procedures. The position requires flexible availability, including evenings, holidays, and weekends. Pay is USD $15.00 per hour.

Requirements

At least 1 year of hotel experience in housekeeping operations.
Strong guest-service skills.
Ability to follow instructions and work with attention to detail and a professional attitude.
Ability to work independently.
Patience, flexibility, and ability to work effectively in a fast-paced environment.
Excellent communication and organizational skills.
Strong interpersonal and problem-solving abilities.
Willingness to work flexible hours, including evenings, holidays, and weekends.
Attendance is a mandatory function of the job.
Ability to meet the described physical demands, including extended standing or walking, occasional use of ladders, stairs, or ramps, and moving objects weighing up to 25 pounds without assistance.
High school graduate or GED, or equivalent education and experience, is preferred.

Nice To Haves

Previous experience as a Public Area Attendant.
Training in environmental control, floor care, and operation of laundry equipment.

Responsibilities

Keep the lobby, restrooms, restaurant floor, front desk, offices, back-of-house hallways, and other public facilities neat and clean.
Respond to guest requests, questions, and concerns professionally, promptly, and efficiently.
Demonstrate LEGO and Merlin culture and core values through words and actions.
Clean assigned areas according to established cleanliness standards and standard operating procedures.
Maintain public areas and hotel surroundings, including removing trash from restrooms and offices.
Care for hotel floors, carpets, and doormats; spot-clean or shampoo carpets as requested.
Wash walls and ceilings; move and arrange furniture; turn mattresses when necessary; and clean rugs, carpets, and upholstered furniture.
Sweep, mop, scrub, wax, and polish floors; clean mirrors and inside windows; and wipe and dust surfaces.
Clean guest rooms and bathrooms, vacuum floors, and make beds when assigned.
Deliver guest-requested items, such as pack and plays, microwaves, and refrigerators, to guest rooms in a timely and professional manner.
Maintain and stock housekeeping carts and caddies.
Assist with washing, drying, sorting, and folding linens according to company quality standards and appropriate machine cycles.
Keep the laundry room and linen and terry storage rooms stocked, clean, and orderly.
Maintain the condition and cleanliness of the work area and complete assigned cleaning projects on schedule; acknowledge and submit daily task assignment sheets upon completion.
Take responsibility for assigned chemicals and equipment, ensure supplies are correctly labeled and stored, and keep equipment safe and clean.
Follow resort policies and procedures, service standards, OSHA and safety procedures, sanitation policies, key-control procedures, and standards for conduct, hygiene, uniforms, and appearance.
Answer communication devices promptly and sign radios and master keys in and out as required.
Attend mandatory housekeeping and hotel meetings and trainings, and support other housekeeping employees as directed.
Report repair and maintenance needs to housekeeping leadership and recommend improvements to methods and procedures.
Promote safety and security in assigned work areas and place required signage when mopping floors.
Assist with general cleaning and rehabilitation projects as directed.
Follow safe working procedures, use only tools and equipment for which trained, report incidents to the line manager, and cooperate with investigations.
Perform other duties as assigned.