Housekeeping Specialist - Part-Time

LEGOLAND Parks•Winter Haven, FL

About The Position

LEGOLAND Florida is hiring a part-time Housekeeping Specialist. Under the supervision of the Housekeeping Manager and Assistant Housekeeping Supervisor, the role maintains high housekeeping standards throughout the hotel’s public areas, follows company policies and procedures, and provides memorable, guest-focused service. The specialist properly uses cleaning chemicals and housekeeping equipment and assists with routine and special hotel cleaning needs in a timely and efficient manner. The position may involve cleaning public areas, guest rooms, and bathrooms; caring for floors, carpets, and furnishings; delivering requested items to guest rooms; handling laundry; and maintaining housekeeping supplies, equipment, and work areas. The role also follows resort, safety, sanitation, and key-control procedures; attends required meetings and training; reports maintenance needs; and supports other housekeeping employees and general cleaning projects as directed. The work takes place in various indoor and outdoor resort locations with varying temperatures, floor surfaces, and noise levels. Exposure may include fumes, odors, dust, mites, chemicals, biohazards, and wet or humid conditions. Flexible hours, including evenings, holidays, and weekends, are required to support resort operations.

Requirements

At least 1 year of hotel experience in housekeeping operations.
Strong guest-service skills.
Ability to follow instructions, attention to detail, and a professional attitude.
Ability to work independently.
Patience, flexibility, and ability to work effectively in a fast-paced environment.
Excellent communication and organizational skills.
Strong interpersonal and problem-solving abilities.
Willingness to work flexible hours, including evenings, holidays, and weekends.
Ability to meet the physical demands of the role, including prolonged standing and walking; occasional ladder, stair, or ramp use; and moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance.
Attendance is a mandatory function of the job.

Nice To Haves

High school graduate or General Education Degree (or equivalent education and experience) preferred.
Previous experience as a Public Area Attendant highly desirable.
Training in environmental control, floor care, and laundry equipment practices and procedures highly desirable.

Responsibilities

Keep the hotel lobby, public facilities, restrooms, restaurant floor, front desk, offices, back-of-house hallways, and surroundings neat and clean.
Respond to guest requests and concerns professionally, promptly, and efficiently, and interact with guests to address their needs.
Promote LEGOLAND and Merlin’s culture and core values through words and actions.
Clean assigned areas according to established cleanliness standards and standard operating procedures, and maintain public areas as assigned.
Remove trash from restrooms and offices and keep hotel surroundings free of trash.
Maintain floors, carpets, and doormats; spot-clean or shampoo carpets as requested.
Wash walls and ceilings; move and arrange furniture; turn mattresses when necessary; and clean rugs, carpets, and upholstered furniture.
Sweep, mop, scrub, wax, and polish floors; clean mirrors and the inside of windows; and wipe and dust surfaces.
Clean guest rooms and bathrooms, vacuum floors, and make beds when assigned.
Deliver guest-requested items to rooms, such as pack and plays, microwaves, and refrigerators.
Maintain and stock housekeeping carts and caddies.
Wash, dry, sort, and fold linens according to company quality standards and appropriate machine cycles.
Keep laundry rooms and linen and terry storage rooms stocked, clean, and orderly.
Maintain the condition and cleanliness of the work area and complete assigned cleaning projects on schedule, including acknowledging and submitting the daily task assignment sheet when finished.
Take responsibility for assigned chemicals and equipment; ensure supplies are correctly labeled and stored, and keep equipment safe and clean.
Follow resort policies, procedures, service standards, OSHA standards, safety and sanitation policies, and key-control procedures.
Follow standards for conduct, hygiene, uniforms, and appearance; respond promptly to communication devices; and sign radios and master keys in and out as required.
Attend mandatory housekeeping and hotel meetings and training, and support other housekeeping employees as directed.
Report repair and maintenance needs to housekeeping leadership and recommend improved methods and procedures to support guest and associate satisfaction.
Promote safety and security in assigned work areas and place appropriate floor-warning signage when mopping.
Assist with general cleaning and rehabilitation projects as directed.
Follow safe working procedures, use only tools and equipment for which trained, report incidents to the line manager, and cooperate with investigations.
Perform other duties as assigned.