Housekeeping Runner

Lotus Hospitality Management•Shreveport, LA

6d•Onsite

About The Position

The Housekeeping Runner is responsible for ensuring a clean, safe, and welcoming environment for hotel guests. This role involves a variety of tasks including cleaning guest rooms, public areas, and maintaining supplies. The Housekeeping Runner also plays a key role in guest satisfaction by attending to their needs and ensuring a positive experience. Key responsibilities include cleaning hotel rooms, hallways, bathrooms, and public spaces, as well as specific items like windows, countertops, bedding, and carpets. The role also involves maintaining cleaning equipment, procuring necessary supplies, and acting as a liaison for guest inquiries and reservations. Documenting work orders and removing trash are also essential duties. Housekeeping Runners are expected to greet guests, ensure linen readiness, attend to guest queries, and maintain a secure environment by checking room locks and ensuring guest safety.

Requirements

Ability to clean hotel rooms, hallways, bathrooms, and public spaces.
Ability to clean specific items like windows, countertops, bedding, and carpets.
Ability to maintain cleaning equipment.
Ability to procure necessary supplies.
Good listening skills to keep guests happy.
Ability to serve as a liaison for guest inquiries and reservations.
Ability to maintain documentation and log sheets.
Ability to remove trash and debris.
Ability to greet guests and ensure linen readiness.
Ability to attend to guest queries and issues.
Ability to maintain a secure environment by checking locks and ensuring room safety.
Ability to identify and manage potentially dangerous objects.
Ability to clean bathroom areas thoroughly.
Ability to refill cleaning chemicals.
Ability to change linens, towels, and sheets.
Ability to change curtain fabrics.
Ability to ensure check-in items are not left out.
Ability to confirm guest room readiness and satisfaction.
Ability to maintain a clean and safe environment.
Ability to remove garbage.
Ability to disinfect carpet areas regularly.

Nice To Haves

Experience as a hotel houseman.
Experience as a Housekeeping Runner.

Responsibilities

Cleaning hotel rooms, hallways, bathrooms, and public spaces.
Cleaning windows, countertops, bedding, and carpets.
Keeping equipment, such as vacuums and wood cleaning products, in good working order.
Running errands to procure supplies, such as paper towels and toiletries.
Keeping guests happy by being a good listener.
Serving as a liaison between the hotel and individuals who wish to make reservations or check-in.
Keeping documentation and log sheets on all work orders with dates completed and items received.
Removing trash and debris from halls and rooms.
Meeting and greeting hotel guests.
Ensuring that linens are clean and ready for guests at all times.
Attending to guest queries or issues.
Maintaining a safe environment by checking locks on doors and ensuring rooms are secure.
Ensuring that any dangerous or potentially dangerous objects do not fall into the hands of children.
Cleaning bathroom areas such as mirrors and doors to remove soap scum.
Refilling cleaning chemicals on specific tables as requested.
Changing linens, towels, and sheets as required by the hotel’s cleaning schedule.
Changing fabrics on curtains as needed.
Making sure that items aren’t left out at check-in time.
Confirming that guest’s room is ready for them when they arrive.
Confirming that guests have been taken care of properly.
Making sure that the area is kept clean and safe for the guests.
Confirming guest’s satisfaction with their room.
Removing garbage from the property to help prevent germs and odors.
Ensuring that all carpet areas are disinfected regularly.