Housekeeping Rooms Coordinator

Westgate Resorts•Branson, MO

17h•$21 - $23•Onsite

About The Position

The Rooms Coordinator will assist the Housekeeping Management team with daily operations, administrative support, and communication efforts to ensure guest rooms are prepared and available for arrivals while maintaining efficient department workflow.

Requirements

High school diploma or General Education Degree (GED) required
Minimum of three to six months of related administrative, housekeeping, hospitality, or customer service experience preferred
Equivalent combination of education, training, and experience will be considered.
Strong organizational, communication, and multitasking skills.
Proficient in Microsoft Office and able to learn property management and housekeeping systems, including HotSOS and Fusin.
Ability to work effectively in a fast-paced environment while maintaining accuracy and attention to detail.
Professional telephone etiquette and customer service skills required.
Ability to communicate effectively with guests, team members, management, and multiple departments
Candidates are required to pass a background check, drug test, and demonstrate eligibility to work in the United States.

Nice To Haves

Flexible schedule, including weekends and holidays, as business needs require.

Responsibilities

Answer department phone calls using professional phone etiquette.
Provide the Welcome Center and Front Desk with daily room inventory updates for guest arrivals.
Process room status reports, housekeeping service reports, and clean room reports.
Maintain organized filing systems and perform document copying and recordkeeping.
Update and track room status in HotSOS and Fusin, including maintaining the property grid and room color-coding system.
Communicate with the Front Desk regarding daily inventory needs, VIP arrivals, and housekeeping service requests.
Coordinate with Housekeeping Managers and Supervisors on unexpected departures, VIP arrivals, pre-registered rooms, cleaning services, and hourly room readiness updates.
Ensure owner units are inspected and ready for occupancy by established deadlines.
Monitor room availability and maintain an adequate inventory of clean units for Front Desk operations.
Assign guest rooms and work orders for the following day's housekeeping schedule.
Distribute daily cleaning assignments, including mid-week services and special projects for housekeeping teams.
Maintain accurate records of daily units cleaned and serviced by both internal housekeeping staff and external contractors.
Support the department by ensuring timely communication, accurate reporting, and efficient coordination between Housekeeping, Front Desk, and resort operations teams.
Other duties assigned by leadership team.

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact