Housekeeping Rooms Controller

Marriott•Nashville, TN

7d•Onsite

About The Position

This position is responsible for managing daily housekeeping activities, acting as a liaison between various departments, and ensuring rooms are cleaned and ready for guests in a timely manner. The role involves coordinating with Front Office, Engineering, Laundry, and Housekeeping management to resolve room discrepancies and update room statuses. The Housekeeping Rooms Controller will also prepare and distribute room assignments, manage 'Do Not Disturb' lists, and ensure all required paperwork is completed. Additionally, the role requires adherence to company policies, safety procedures, and maintaining professional guest interactions and internal relationships.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.
None

Responsibilities

Run sold room reports, verify room status, and determine discrepant rooms.
Prioritize room cleaning and update the status of departing guest rooms.
Assist Housekeeping management in managing daily activities.
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve issues with discrepant rooms with the Front Desk.
Prepare and distribute room assignments to Housekeeping staff.
Record, monitor, and update the list of ‘Do Not Disturb' rooms.
Ensure vacant dirty rooms are cleaned by the necessary time.
Assign rush rooms and rooms previously on the ‘Do Not Disturb' list.
Complete required Housekeeping paperwork.
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Enter and locate work-related information using computers.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.