Housekeeping Room Inspector

Fairfield Inn and Suites•Denver, CO

2d•Onsite

About The Position

Supports the housekeeping manager by ensuring all cleanliness standards are met. This role is for 2 days a week to fulfill the Executive Housekeeper's days off. For additional hours, you may work in a different department.

Requirements

High School graduate or equivalent required; combination of vocational and on-the-job training may substitute for degree.
Brand Certifications preferred.
1 year previous hotel housekeeping experience.
Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.
Ability to gain knowledge of applicable franchise standards and procedures.
Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management.
Ability to read and comprehend manuals.
Ability to positively communicate with guests and co-workers.
Ability to work within scheduling guidelines.
Ability to work with minimal or no supervision.
Ability to follow schedule and ability to perform physical labor.
Ability to read and understand chemical labels, and Safety Data Sheets, Instructions.

Nice To Haves

Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping experience.
Brand experience preferred.

Responsibilities

Inspects all areas of the hotel that the department is responsible for cleaning.
Immediately rectifies any issues.
Promptly reports any maintenance issues.
Checks all vacant rooms and cleaned stay-over rooms.
Checks all housekeeping carts for linens, supplies and neatness.
Reports any unusual activity or areas of concern to the manager.
Ensures that storage rooms (including linen closets) are cleaned and stocked with linen supplies daily.
Checks assigned area at close of day making sure all equipment and supplies are stored and locked securely.
Follows proper key control procedures to ensure 100% compliance of safety procedures.
Reports room status in assigned area promptly to the Front Desk.
Assists in special projects such as inventory control, VIP requests, and monthly room inspection checks.
Provides courteous guest service and responds promptly to guest questions, concerns or requests.
When needed, assists in performing daily laundry, housekeeping, and houseman job tasks.
Maintains a professional image, including physical appearance, verbiage, and body language, at all times to include clean uniform and nametag.
Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.
Actively listens to guests, responding appropriately to their questions and/or concerns.
Seeks guidance and/or assistance from others to ensure satisfaction.
Fosters teamwork by offering assistance to others, as needed.
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.
Reports discrepancies to the proper department.
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
Recommends other Baywood properties to our guests, when asked.
Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations.