Housekeeping Inspector

TPG Hotels & Resorts•Dedham, MA

1d•Onsite

About The Position

Perform the cleaning and inspection of the guest rooms, public areas and back of the house. Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations. Ensure proper use of cleaning equipment and supplies. Ensure maintenance problems are promptly reported to Engineering through proper channels. Respond to guest requests, concerns and problems to ensure guest satisfaction. On time and at work when scheduled and in proper uniform. Attend department meetings as scheduled. Consistent professional and positive attitude and actions when communicating with guests and associates. Report any incidents of guest dissatisfaction or matters of significance to manager / supervisor so that corrective measures may be taken. Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager/supervisor before leaving work area for any reason. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. Any other duties / tasks as requested by management.

Requirements

High school education plus schooling in hospitality management, business or related experience.
Two or more years of related experience.
Knowledge of housekeeping principles and practices along with proper use of cleaning equipment and supplies.
Ability to timely compile facts/figures, identify, investigate and resolve matters.
Ability to follow an appropriate course of action based on policies and procedures.
Ability to operate a computer, phone and other office equipment.
Attention to details with good organizational and efficient time management skills.
Display consistent professional leadership with effective listening and communication skills.
Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
Ability to satisfy the legal requirements for employment within the jurisdiction.

Nice To Haves

Familiarity with hospitality industry practices preferred.

Responsibilities

Perform the cleaning and inspection of the guest rooms, public areas and back of the house.
Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations.
Ensure proper use of cleaning equipment and supplies.
Ensure maintenance problems are promptly reported to Engineering through proper channels.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Attend department meetings as scheduled.
Report any incidents of guest dissatisfaction or matters of significance to manager / supervisor so that corrective measures may be taken.
Comply with policies and procedures.
Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
Check with manager/supervisor before leaving work area for any reason.
Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as requested.
Any other duties / tasks as requested by management.