Housekeeping Room Attendant

Kimpton Hotels & Restaurants•Winston-Salem, NC

18d

About The Position

As a Room Attendant with Kimpton, you will clean guest rooms and common areas while providing outstanding service to guests. You will act as an advocate for the hotel, create personal guest experiences, and build relationships that encourage guests to return. The role is part of a culture that values creativity, self-leadership, individuality, and improving the lives of coworkers, guests, owners, and communities.

Requirements

One year of experience in customer service or a similar role.
Excellent problem-solving skills and intuition.
Genuine concern for guest safety and security.

Nice To Haves

High school diploma or General Education Degree (GED) is preferred.

Responsibilities

Clean, dust, wax, scrub, polish, and service guest rooms daily according to hotel procedures.
Replace bed linens, replenish guest room supplies, empty wastebaskets, and rearrange furnishings, drapes, and room accessories.
Provide guests with necessary linens and amenities in accordance with the guest room legend.
Leave rooms arranged according to the Executive Housekeeper's standards and ensure doors are closed and locked.
Report damage, hazards, repairs, and strangers in assigned areas.
Turn in items found in guest rooms, hallways, or back-of-house areas to Housekeeping as lost and found, and record the date, location, item description, and finder’s name.
Clean corridors and service areas, and respond to projects or requests from the Housekeeping management team.
Maintain pass key security and turn in the pass key at the end of the shift or according to hotel guidelines.
Restock the cart at the end of the shift and organize the linen closet for the next day.
Report unusual circumstances to the on-duty supervisor or manager, including rooms without luggage, requests for no service, sleep-outs, and guests smoking in rooms.
Perform other duties as directed, developed, or assigned.