Housekeeping Room Attendant
About The Position
The Housekeeping Room Attendant performs routine cleaning and servicing of guest rooms and bathrooms to help maintain the hotel’s positive image. The attendant is expected to be pleasant, honest, and friendly, and to respond promptly and professionally to guest requests and problems. The role includes preparing rooms for cleaning, making beds, dusting, vacuuming, replenishing guestroom and bath supplies, cleaning bathrooms, closets, and floor corridors, and performing rotation cleaning such as carpet steam cleaning, spring cleaning, and deep cleaning. The attendant also supports guests by delivering and retrieving loaned items and responding to calls, requests, and complaints in the assigned area. The position is responsible for maintaining a clean work area, following standard operating procedures, and securing hotel property and guest rooms while respecting guest privacy. The attendant is expected to work independently with a professional attitude and attention to detail, and to achieve or exceed guest satisfaction scores. Other duties may be assigned by a manager or supervisor.
Requirements
- Physical mobility and stamina.
- Ability to follow instructions and attention to detail.
- Professional attitude and ability to work independently.
Nice To Haves
- Previous hotel-related experience is desired.
Responsibilities
- Enter and prepare guest rooms for cleaning.
- Make beds, dust rooms and furniture, and vacuum carpets.
- Replenish guestroom and bathroom supplies and amenities according to operational standards.
- Clean bathrooms, closets, and floor corridors.
- Perform rotation cleaning duties, including carpet steam cleaning, spring cleaning, and deep cleaning as required.
- Ensure the security of guest rooms and respect guest privacy.
- Deliver and retrieve items loaned to guests, such as irons and ironing boards.
- Respond to guest calls, requests, and complaints in the assigned area.
- Maintain the cleanliness and condition of the work area.
- Comply with standard operating procedures.
- Maintain and secure hotel property within the work area.
- Achieve and exceed guest satisfaction scores.
- Perform other tasks or duties as assigned by a manager or supervisor.
Benefits
- Employee hotel room discount.
- Paid training.
- Professional development assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
