Housekeeping Program Manager

JLL•Romulus, MI

26d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Housekeeping/Cleaning Program Manager is responsible for ensuring the proper operation and performance of all aspects of a comprehensive sanitation and housekeeping program within a manufacturing and administrative environment. This role provides strategic oversight, operational management, and leadership to deliver exceptional cleanliness standards while maintaining full compliance with health, safety, and environmental regulations.

Requirements

Bachelor's degree in Facilities Management, Business Administration, or related field, or equivalent work experience demonstrating progressive responsibility in housekeeping operations management.
Minimum of four years of industry experience in housekeeping or facilities management, preferably within manufacturing or industrial environments.
Demonstrated experience managing housekeeping teams, contractor relationships, and comprehensive sanitation programs.
Strong organizational and management skills with proven ability to coordinate multiple priorities effectively.
Excellent interpersonal and presentation skills with demonstrated ability to build productive relationships with clients, team members, and vendors.
Superior verbal and written communication skills with proven ability to provide clear direction to staff at all levels.
Budget tracking and financial management capabilities.
Deep understanding of environmental health and safety regulations, compliance requirements, and emergency response protocols.
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Oversees comprehensive sanitation operations across manufacturing and administrative facilities.
Manages general housekeeping programs, coordinating emergency response cleanup operations, tracking housekeeping budgets, and reviewing contract scope changes.
Provides direct leadership and supervision to housekeeping supervisors, housekeeping staff, and vendor/contractor personnel.
Manages daily client communication and provides detailed shift reporting to maintain transparency and operational excellence.
Coordinates absentee and PTO coverage, plans and manages weekend work schedules, and oversees payroll management.
Develops employee PTO and vacation scheduling to ensure adequate coverage while maintaining service continuity.
Ensures full compliance with OSHA, state, and local regulatory requirements.
Maintains HAZMAT (Hazardous Material) compliance and commodity resource management protocols.
Supports environmental compliance initiatives and ISO compliance safety-related objectives.
Coordinates environmental emergency response procedures and ensures 100% employee safety training compliance.
Performs timely safety incident reporting and monitoring, working diligently to maintain zero recordable and lost workday case injuries through effective pre-task planning methods.
Maintains comprehensive employee training schedules and records across multiple training programs.
Ensures all team members receive appropriate safety training, operational procedures instruction, and ongoing professional development to enhance performance and maintain compliance standards.
Monitors and reports on key performance indicators (KPIs) including safety compliance, client customer satisfaction surveys, and operational efficiency metrics.
Utilizes measurable objectives to drive continuous improvement and maintain the highest standards of service delivery.