Housekeeping Operations Manager

AccorHotel • Banff, AB

4d • CA$58,000 - CA$60,000 • Onsite

About The Position

As Housekeeping Operations Manager, you bring structure, clarity, and discipline to the daily flow of housekeeping operations. You ensure that every guestroom, public space, and service touchpoint reflects the Rimrock’s commitment to quality, accuracy, and consistency. This role is ideal for a leader who thrives in structured environments, values rules and standards, and leads through technical expertise and accountability. You are methodical, serious about quality, and comfortable making authoritative decisions to ensure work is done right, every time.

Requirements

• Proven leadership experience in housekeeping operations within a luxury or high-standard hospitality environment.
• Strong technical understanding of housekeeping standards, inspections, and quality control.
• Highly detail-oriented, disciplined, and conscientious approach to operations.
• Ability to make authoritative decisions quickly within defined guidelines.
• Strong analytical skills with comfort interpreting KPIs and operational data.
• Respect for rules, procedures, and established systems — and the confidence to enforce them.
• Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Nice To Haves

• Experience managing unionized or large operational teams.
• Background in sustainability or operational efficiency initiatives.
• Strong training and coaching capability for developing technical expertise in others.
• Experience working in a resort or complex, multi-outlet property.

Responsibilities

• Direct the day-to-day operations of guestrooms, turndown service, and public area presentation with a guest-first mindset.
• Ensure all housekeeping standards, procedures, and brand expectations are consistently met or exceeded.
• Maintain tight control over room readiness, turnaround times, and inspection outcomes.
• Lead operations with precision, ensuring quality is never compromised, even in a fast-paced environment.
• Monitor and analyze departmental KPIs, including productivity, labour efficiency, inspection scores, guest feedback, and service recovery metrics.
• Use factual data and operational insights to identify gaps, risks, and improvement opportunities.
• Implement corrective actions quickly and decisively within established policies and guidelines.
• Ensure compliance with health, safety, sanitation, and regulatory requirements.
• Lead, coach, and develop Housekeeping Supervisors and frontline teams with a structured, standards-based approach.
• Set clear expectations, roles, and accountabilities for supervisors and attendants.
• Provide consistent follow-up, inspection, and feedback to ensure quality outcomes.
• Support supervisors in developing their technical expertise and confidence while maintaining close oversight of delegated tasks.
• Respond to guest concerns with professionalism, empathy, and timely resolution.
• Ensure service recovery actions align with Rimrock standards and reinforce guest trust and loyalty.
• Partner closely with Front Office to manage room readiness, priorities, and guest expectations.
• Ensure communication around room status is accurate, timely, and precise.
• Work closely with Engineering to identify, report, and resolve maintenance or safety concerns impacting guest experience.
• Partner with Front Office and Operations leaders to ensure seamless coordination during peak periods.
• Participate in operational planning, audits, and inspections as required.
• Identify opportunities for process improvement, sustainability initiatives, and operational efficiencies.
• Carefully evaluate new ideas or changes, ensuring they are aligned with quality standards before implementation.
• Maintain accurate documentation, SOPs, and training materials to support consistency and compliance.

Benefits

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed