Housekeeping Office Supervisor

Four Seasons Hotels and Resorts•Whistler, BC

5d•Onsite

About The Position

Four Seasons Resort and Residences Whistler is seeking a Housekeeping Office Supervisor who will be a hospitality professional to coordinate Housekeeping daily operations. The ideal candidate will have a passion for flawless, anticipatory service and attention to details. At Four Seasons Resort and Residence Whistler, the Housekeeping Office Supervisor assigns rooms to Room Attendants and supports the overall day-to-day efficiency of the Housekeeping Operation.

Requirements

Two+ year experience working in luxury hotel housekeeping is considered an asset
Exceptional communication skills, with fluency in spoken and written English
Strong organization skills and an eye for attention to detail
A Valid work authorization for Canada

Nice To Haves

Previous experience with Opera PMS and HotSoS is an asset

Responsibilities

Open the department in the morning shift, print all needed reports.
Create daily work assignments for Room Attendant and Turndown Attendant in designated computer systems.
Issues the daily work assignments to Lobby Attendants, Housemen and Supervisors.
Ensure special set ups in guestrooms, guest requests, group and event movement are highlighted on assignments.
Update daily the PowerPoint briefing slideshows for the Morning and Evening Housekeeping briefings.
Monitor status of stayover rooms and arrival rooms and move rooms around in Room Attendant assignments to ensure all rooms are cleaned and inspected by 4 pm.
Monitor Housekeeping staffing for all positions for the next day and informs the Housekeeping management of any over or understaffing according to labor standards.
Provide prompt dispatching services and comprehensive administrative support to ensure seamless and efficient housekeeping operations in accordance with Four Seasons standards.
Expedite guest requests as quickly as possible and notify Housekeeping leadership if any guest service is delayed or hampered.
Utilize and maintain the property management system, accurately logging service requests, updating room status, closing work orders, and generating necessary reports.
Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met.
Assign rush rooms and rooms previously marked “Do Not Disturb” to Room Attendants in a timely manner, ensuring prompt service recovery.
Regularly coordinate with Housekeeping, Engineering, and Front Office to ensure vacant, queue, and rush rooms are prepared for arrival, communicating real-time status updates to support a smooth check-in experience.
Maintain organized, legible, and up to date departmental records, forms, logs, and team packets in accordance with Four Seasons standards, ensuring sufficient supplies are available for the month.
Maintain accurate records of attendance for all housekeeping team members.
Monitor and manage the issuance and return of phones, panic alarms, and other departmental equipment, ensuring adherence to security procedures.
Any missing equipment must be reported to most senior Housekeeping Manager on duty and the Security Department immediately.
Maintain the housekeeping office in a clean, orderly, and professional condition at all times.
Report and respond promptly to any safety, security, or maintenance concerns, including Residence Club emergencies, ensuring swift and appropriate action to protect guests and team members.
Assist management with special projects and other administrative assignments as directed.
Conduct shift briefings and meetings to keep employees informed of hotel policies and changes and ways to increase guest satisfaction and service standards.