S3000 HOUSEKEEPING OFFICE MANAGER

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

9h•Onsite

About The Position

The Office Manager coordinates and oversees administrative duties in an office, and ensures that the office operates efficiently and smoothly. His/her duties include communicating with department heads, relaying important information or policy changes from upper management and implementing a productive purchase plan for all supplies needed in each department. As part of the essential functions of this position, the Office Manager will have access to confidential information, only to be shared with department leadership.

Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
Approaches all activities with enthusiasm and encourages enthusiasm from others.
Chooses a positive approach in all situations.
Treats others with respect in all situations.
Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
History of good attendance and reliability with meeting deadlines.
Must have excellent oral and written communication skills, with the ability to communicate effectively and professionally using various forms of communications, including phone, email and radio.
Advanced computer skills with experience using Microsoft programs (Outlook, Excel, and Word).

Nice To Haves

Associates Degree in Business or similar field; or seven years Manager Experience may be substituted for education.
Experience with Kronos and/or Visual One PMS strongly preferred.

Responsibilities

Assisting day-to-day operations of the Hotel Housekeeping and Environmental departments, as well as providing administrative assistance to the Laundry and Uniforms department, as needed.
Maintaining detailed records for the departments including attendance, supplies and par levels, schedules of special projects and equipment maintenance, and maintaining inventory of company assets.
Researching, analyzing, and making determinations regarding new equipment and amenities to ensure purchases are within budget, safety, and service objectives.
Assisting the Housekeeping Manager and Environmental Manager with interviewing and completing the hiring process in a timely manner.
Coordinating and overseeing the daily functions of the departments, including assignments of tasks and ordering of supplies.
Creating schedules for staff with the support of Department Managers.
Implementing new policies and procedures.
Answering phone calls, emails and radio communications and dispatching calls to department staff, and other tasks assigned by Executive Housekeeper.
Assisting guests with issues that are beyond the control of supervisors, ensuring guest satisfaction while operating within established guidelines and policies.
Resolving customer challenges and issues beyond the authority of staff to ensure guest satisfaction while operating within established guidelines.
Adhering to all regulatory, resort, departmental, casino policies and procedures, and the casino Internal Control Structure.
Explaining and demonstrating Hospitality Behaviors and Performance Standards.
Understanding where to get the information needed to complete tasks to standard.
Explaining and demonstrating technical skills used to complete tasks to standard.
Explaining or demonstrating the behavioral values or standards needed to complete tasks to standard.
Understanding how to take ownership of problems and solve them when solutions may not be available.
Explaining how to request help from others when needed to complete task or goal.
Having complete knowledge and ability to tell others of IMGR&C products and services.
Providing guests with directions or other venue information. Acting upon all comments/complaints in a prompt, professional and friendly manner.
Responding to obstacles; finding new ways to reach desired end results.
In the absence of guidance, acting and taking charge to respond to guest or internal customer needs.
Responding to change by quickly applying talent and skills in a positive way to succeed.
Supporting achievement of Quality Goal; “Do it right the first time.”
Acting to protect and preserve property of IMGR&C. Ensuring all areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
Making suggestions to improve performance.
Approaching all activities with enthusiasm and encouraging enthusiasm from others.
Choosing a positive approach in all situations.
Respecting the individuality of others; continuing to communicate in order to work together.
Speaking positively about guests, other team members and our business in all situations on and off property.
Treating others with respect in all situations.
Serving others.
Identifying and communicating the needs of guests and others.
Taking quick action to serve others in a way that meets/exceeds their needs.
Identifying ways to improve individual or team’s service to others.
Providing service outside job responsibilities if needed to help resort succeed.
Taking ownership of guest problem(s) until it is solved.
Meeting IMGR&C Appearance standards.
Professionally supporting IMGR&C reputation and image in all situations, on and off property.
Meeting IMG&C policy for attendance.
Informing supervisor of future absence as far in advance as possible.
Providing information others need to succeed, in time for them to use it.
Sharing with the next shift the information needed for them to succeed.
Listening to others without interruption; acting on their feedback when possible.
Asking questions to better understand expectations of others.
Reporting all guest complaints and compliments to Supervisor or Manager.
Reporting all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
Putting the success of the team ahead of personal success.
Helping other team members succeed without being asked.
Taking action to resolve conflict between individuals.
Helping other departments achieve success.
Reporting ideas to increase team success and guest satisfaction to Supervisor or Manager.
Doing whatever is necessary to help department and resort success.
Contributing ideas that support progress and success at shift, team and departmental meetings.