Housekeeping Office Coordinator

AccorHotel • Lake Louise, AB

5d • Onsite

About The Position

The Housekeeping Office Coordinator will be responsible for assigning daily assignments to our Room Attendants and Supervisors and will distribute VIP information to our Housepersons. The Coordinator will also be responsible for responding to guest calls and delegating to the relevant colleagues in the department.

Requirements

• Previous relevant experience an asset (e.g. housekeeping and/or administration within a hotel environment)
• Proven ability to efficiently delegate tasks amongst colleagues and leaders
• Proficient in the use of Microsoft Outlook, Word and Excel
• Ability to consistently stand and walk through out shift
• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
• Able to work on holidays, weekends, overnights and other non-day shifts.

Responsibilities

• Assigning daily assignments to Room Attendants and Supervisors
• Distributing VIP information to Housepersons
• Responding to guest calls and delegating to the relevant colleagues in the department
• Working closely with all departments within the Rooms Division, communicating regular updates and changes
• Overseeing the daily operation of the Housekeeping office
• Ensuring all guest requests are actioned in a timely manner
• Ensuring housekeeping, guest amenities, and supplies are well-stocked
• Ensuring a clean and safe working environment, and actively participating in health and safety initiatives

Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed