Housekeeping Manager

Vail Resorts • Keystone, FL

6d • Onsite

About The Position

The Housekeeping Manager is responsible for leading the daily operations of the West Housekeeping team for Keystone Property Management. This leader ensures exceptional cleanliness, operational efficiency, and guest satisfaction across hotel and short-term rental properties while developing a high-performing team and maintaining brand standards. This role oversees staffing, scheduling, training, inspections, inventory management, labor planning, budgeting, and quality assurance while fostering a culture of accountability, safety, and service excellence.

Requirements

• High school diploma or equivalent.
• 1–3 years of housekeeping experience in a resort, hotel, or hospitality environment.
• Previous supervisory or management experience.
• Strong leadership, organizational, and communication skills.
• Basic computer proficiency.
• Ability to communicate effectively in English.
• Ability to lift up to 50 pounds.
• Ability to stand and walk for extended periods and access all areas of the resort.

Nice To Haves

• Degree in Hospitality Management or related field.
• Experience with Microsoft Office (Word, Excel, Outlook).
• Iqware/Iqtrac experience.
• Bilingual in English and Spanish.

Responsibilities

• Lead daily Housekeeping operations to ensure exceptional guest experiences.
• Recruit, train, coach, schedule, and develop housekeeping team members.
• Maintain brand cleanliness standards through regular inspections and quality audits.
• Monitor occupancy levels and adjust staffing to meet operational demands.
• Manage labor productivity, departmental budgets, and operational expenses.
• Oversee deep cleans, construction cleans, owner housekeeping billing, and contracted labor.
• Manage linen inventories, uniform programs, housekeeping supplies, and chemical usage.
• Ensure compliance with OSHA regulations and all safety standards.
• Investigate and resolve guest concerns promptly while promoting service recovery with the help of the Vacation Rental Management team.
• Conduct performance reviews and hold team members accountable to established standards.
• Build collaborative partnerships across departments to support efficient resort operations.
• Foster a positive, inclusive, and engaged workplace culture focused on continuous improvement.
• Perform additional responsibilities as assigned

Benefits

• Free passes for employees
• Employee discounted lift tickets for friends and family
• Free ski lessons
• Employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED